Senior Project Implementation Manager - West Coast - Blood Banking Customer Implementation

Would you like to join an international team working to improve the future of healthcare? Do you want to enhance the lives of millions of people? Grifols is a global healthcare company that since 1909 has been working to improve the health and well-being of people around the world. We are leaders in plasma-derived medicines and transfusion medicine and develop, produce and market innovative medicines, solutions and services in more than 110 countries and regions.

Summary

Grifols Diagnostic Solutions is seeking a Senior Project Management Manager to help oversee our West Coast customers. This position is part of the commercial sales team and is responsible for providing a focused leadership managing the instrument implementation process in order to insure quick Go Live and a quality customer experience. This position is responsible for communicating the resource requirements and coordinate the available GDS and third-party staff necessary for each go live project.  This position is also responsible for collaborating with resource managers of the cross functional resources to meet and exceed the customer and Grifols goals and expectations throughout the instrument implementation process. This position is responsible for helping the commercial team meet and exceed the commercial revenue goals for reagents and capital sales.  This position will interface with many different customer roles including but not limited to the Directors, Managers and Supervisors responsible for the Transfusion Medicine, IT, and the Procurement departments to facilitate the customer readiness for test of record.  

 

To succeed in this role, we are seeking individuals with at least a BS in Life Sciences, MBA is preferred. PMP certification is required or attained within 1 year after hire. Individuals must have a background in Blood Banking along with 8 years in project leadership. Specialist in Blood Banking (SBB) certification is preferred along with Lean Six Sigma green or black belt. Experience in IT and instrument implementation preferred.

 

Primary Responsibilities

• Meet or exceed the commercial go live targets to drive the reagent and capital revenue growth
• Create implementation plans to support the customer instrument implementation and go live goals
• Provide weekly reports and updates to ensure business goals are being met
• Coordinates with sales and customers the planning and execution of installation, implementation and go live at each customer site
• Works closely with Grifols customers to set expectations for implementation
• Coordinates customer IT staff and LIS Interface team to ensure instrument connectivity and their software is validated and operational
• Coordinates and monitors all activities and resources for a timely instrument go-live to meet the commercial revenue goals
• Drives each customer installation as a single project meeting all deliverables
• Collaborate with cross functional groups to plan and execute each customer instrument installation 
• Collaborate with project team members from varied departments to achieve the customer Go Live efficiently as possible

 

Additional Responsibilities

Sales
Work with Sales team providing explanations of the implementation process.
Support regional sales meetings to answer questions and provide best practices

Service
Support Service managers in feedback of the performance of service team members
Mentor service personnel in project management training

Marketing
Provide marketing feedback on implementation challenges
Support marketing as needed for new collateral development

Product Implementation
Cover peer projects when peer is unavailable to conduct project meetings
Maintain updated project records to enable peer coverage 

 

Knowledge, Skills and Abilities

• Demonstrated Project Management
• Presentation Skills required.
• Excellent organizational, record keeping and inventory skills required.
• Knowledge of GMP, ISO and other certifying agency policies and regulations.
• Proficient with Microsoft applications and