Supervisor, Case Manager (Full Time, .9 Days)

What You'll Do:

 

Under the direction and supervision of the Social Services Manager or Sr. Director of Clinical Operations, the Supervisor, Case Manager oversees the work and supervision of assigned Social Services team(s). This position will have both leadership and direct care responsibilities and duties.  Supervisor responsibilities (20-25%) include onboarding and training, scheduling, timesheet management and performance management of assigned staff. Direct care responsibilities (75-80%) include performing all regularly assigned Case Management duties. The Supervisor, Case Manager actively collaborates with the Interdisciplinary Treatment Team to help coordinate care and discharge planning for patients, their family members, clinics, local providers, and/or other referral sources. This position partners with other members of the shift to ensure the unit runs safely and efficiently. This position oversees and helps facilitate admissions, discharge planning, obtaining collateral and assisting in the legal process.  They work with staff to train and redirect as needed to ensure quality care at all times.

• With support and guidance from supervisor and other clinical leadership they will direct, supervise, and evaluate work of assigned Case Management staff.
• Participates in interview and selection of Case Management staff.
• Responsible for onboarding and training of new hires under their supervision, including completion of the 90-day Competency Checklists.
• Maintains adequate staffing of assigned team to ensure an accurate schedule and proper staff to patient ratios. Partners with interdisciplinary team as needed to ensure staffing is adjusted accordingly to meet business.
• Accurately assesses staffing needs and increases staffing as necessary during high census times, or cover PTO and decreases staffing as needed during low census times.  Limits overtime as much as possible through use of Pool staff.
• Reviews and manages assigned staff timesheets to ensure accuracy and compliance with federal, state, and company laws, policies, and guidelines.
• Responsible for oversight of department staff on assigned shift.
• Manages a caseload on Observation Unit by facilitating admission triages and implementing an individualized person-centered Treatment Plan that is appropriate for brief intervention.  Completes the signed Treatment Plan and reviews with each patient and any other involved parties. Gathers collateral from the patient and involved parties to provide a more thorough assessment of what the immediate needs are for treatment and discharge.
• Monitor available community beds and the observation census.
• Provides daily shift reports to the Social Services Manager or Sr. Director.