CRM Product Manager, Deal Management- Payments- Vice President

The Payments Transformation Team sits at the forefront of a rapidly changing Payments industry, seeking to keep J.P. Morgan at the cutting edge. The team is responsible for the Corporate & Investment Bank Payments business’s Transformation agenda from strategy-to-execution to improve product delivery, organizational agility, and enable execution of innovative products and solutions to our clients. The team supports all product lines across Payments and sits central to leadership across our Product, Technology, Design, Operations, Sales, and Client Service & Implementation organizations, where capability building, agility coaching, commercialization, investment governance, technology modernization, and end-to-end product delivery optimization is top priority.  

As a CRM Product Manager in JP Morgan Payments, you will provide thought leadership, roadmap development, and solution assessments. You will have the opportunity to collaborate significantly and demonstrate your strategic leadership skills. You will be the owner of the business process going forward, conducting workshops and user interviews, creating the product roadmap, and working closely with our Technology team. This role offers the chance to monitor project progress, adjust resources and priorities, and ensure platforms are integrated properly to support the future Payments CRM. 

Job Responsibilities 

• Support global standardization of enterprise Salesforce solution and management of integrations to target state. 
• Engage stakeholders to define business requirements and define success criteria through user stories and story mapping. 
• Manage projects through the entire lifecycle: Assess and document current process and associated issues, understand desired state, process improvement design and recommendations, translation of business requirements to technical requirements, user acceptance testing and user implementation. 
• Ensure that all project milestones are met, and any risk/objectives are identified and resolved; ensure documentation of projects and technical requirements; adhere to compliance and regulatory constraints 
• Create and maintain backlog in Jira to track key objectives, milestones, target dates, risks, issues, actions, and deliverables associated with targeted implementation plan. 
• Identify operational risks and ensure overall operational readiness and controls are in place prior to launch 
• Collaborate with internal and external partners for the definition, planning, modeling, governance, and implementation of Salesforce CRM capabilities. 
• Participate in UAT and production validation; create and refine user stories for development teams 
• Engage with stakeholders and capture needs using a variety of methods including customer journeys, empathy mapping, interviews, and story mapping 
• Prioritize and define epics and user stories 
• Participate in program agile ceremonies 

 

Required qualifications, skills and capabilities  

• 5+ years of successful implementation experience with enterprise level solution in a complex organization 
• Bachelor's degree required  
• 7+ years experience with Salesforce 
• 2+ years experience with Salesforce CPQ, Appttus or Zuora billing platform 
• Experience with Salesforce Financial Services Cloud
• Strong experience of working with front-line sales colleagues to define future state business processes and in identifying features and functions which add the most value to the business 
• Working knowledge of complex configuration, customization, and integration within complex enterprises 
• Ability to look at create and optimize solutions within a complex framework 
• Experience establishing and managing to strategic roadmaps and key milestone dates 
• Exceptional communication skills and ability to communicate and present appropriately at all levels of the organization through written and verbal methods. 
• Flexible, process-oriented, organized, with excellent analytical & troubleshooting skills. 

 

Preferred qualifications, skills and capabilities  

• Knowledge of user experience and ability to communicate strategic priorities to technical resources preferred. 
• Individual with a continuous improvement mindset strongly desired 

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing a