Temp Seasonal - Technical Services Specialist

Posting number: 2026-00345

Department: IT Fund TEMP SEASONAL

Job classification: Temp Seasonal - Technical Services Specialist

Posting type: Temp/Seasonal

Categories: IT and Computers

Summary

The Temp Seasonal Technical Services Specialist provides technical customer support in acquisition, installation, use, and maintenance of computers and related devices; serves as the first point of contact for customers and provides both technical and non-technical IT support to end-users for the resolution of IT-related issues.

This temporary seasonal position is intended to supplement Information Technology operations during periods of increased workload, special projects, equipment deployment cycles or other temporary operational needs and is not intended to replace or supplant permanent classified positions.

CLASS CHARACTERISTICS

This is a Temp Seasonal position. Incumbents initially work in a learning capacity under close supervision but are expected to work more independently as experience is gained. After training, incumbents perform assigned technical support duties within the scope of temporary seasonal assignments and project needs.

SUPERVISION RECEIVED AND EXERCISED

Receives close supervision (at hire) to general supervision (with experience) from assigned senior or supervisory/management personnel. Work issues that affect multiple departments or the entire City may be referred to a senior-level technician for resolution or resolved collaboratively. Exercises no direct supervision of employees.

Examples of duties

The following Responsibilities and Requirements are functions the individual who holds or desires the position must be able to perform unaided or with the assistance of a reasonable accommodation.

This description was prepared to indicate the kinds of activities and levels of work difficulty required of positions in this class. It is not intended as a complete list of specific duties and responsibilities.

• Provides technical support and assistance in a formal or informal help desk setting to users with common hardware and software needs and problems. Assists both locally and remotely.
• Triages and responds to incoming service requests. Logs, troubleshoots, tests, and resolves issues or refers problems to the appropriate Information Technology resource.
• Supports the deployment of desktop/mobile hardware and software; installs regular system and cybersecurity updates.
• Assists with purchase of new equipment to user specifications. Assists with configuring, deploying, and troubleshooting devices, hardware, software and connectivity.
• Acts as a liaison between user groups and the Information Technology unit to communicate problems and possible solutions.
• Assists with maintaining systems such as the IT self-service portal, mobile device management platform, and City printers.
• Maintains detailed records including status and resolution of reported issues, software installation and licensing, inventory of equipment, specialized services for users. etc.
• Maintains technical procedures, documentation, operational instructions and/or project or work order status. Reads and understands technical or other complex materials required for the job.
• Assists users with basic operation of City hardware and software.
• Performs related work as required.

COMPETENCIES

Competencies are the measurable or observable knowledge, skills, abilities, and other personal characteristics (KSAOs) critical to successful job performance.

• Accountability: Holds oneself accountable for measurable, timely, and cost-effective results. Accepts responsibility for mistakes.
• Attention to Detail: Ensures information is complete and accurate.
• Computer Languages: Understands computer languages and their applications to enable a system to perform specific functions.
• Computer Skills: Uses computers, software applications, databases, and automated systems to accomplish work.
• Customer Service: Effectively deals with the public and City personnel by ensuring full understanding and meeting their needs.
• Interpersonal Skills: Establishes and maintains effective working relationships with internal and external contacts. Handles sensitive and stressful situations with tact and diplomacy.
• Knowledge Management: Understan