Regional Operations Support Coordinator

Company Description

The Company

Zurn Water Solutions is the unrivaled leader in water solutions for health, human safety, and the environment. With our ecosystem of products and systems that are at the core of sustainability we deliver solutions that protect human health, conserve resources, and optimize our customers results.  Water sustains everything. At Zurn we are Sustainably Inspired!

We offer the largest breadth of engineered water solutions and sustainable plumbing products, while delivering total building solutions for new construction and retrofit applications. Zurn designs, procures, manufactures, and markets products that provide and enhance Water Safety & Control, Flow Systems, and Hygienic & Environmental solutions.  Every day approximately 1,200 associates across the globe work to deliver sustainable solutions to our customers and create long-term value for our shareholders. Visit us at ZurnWaterSolutions.com to learn more about how we can be Sustainably Inspired together!

Job Description

The Regional Operations Support Coordinator II is responsible for managing the customer experience for an assigned regional rep base, as well as the corresponding sales backlog for that group. This individual provides customer correspondence in an efficient and professional manner, to provide first contact resolution and create loyal and satisfied customers through consistent superior service.

Key Accountabilities

• Act as the primary point of contact for assigned regional sales rep base and develop an intimate knowledge of each account.
• Manage daily operation coordination for assigned regional rep base to meet customer expectations and company goals.
• Manage and maintain regional order backlog for respective rep assignment to ensure timely order processing and delivery.
• Demonstrate superior service for our customers on each point of contact as defined by company standards.
• Provide direction and guidance to internal teams to achieve performance targets.
• Accept and process sales orders timely, this includes verifying orders for accuracy.
• Source sales order to the appropriate distribution center and/or stocking location by utilizing national inventory and backorder to location to minimize freight cost and ensure the order is delivered to the customer on time.
• Manage the material requirement planning (MRP) process for assigned reps to replenish inventory levels.
• Coordinate customer pick up orders in the Will Call center by partnering with the production team to plan and execute daily order schedule.
• Identify, communicate, and resolve any problems in the fulfillment process.
• Duties and tasks are frequently nonroutine and refers only the most complex issues to higher levels.
• Works under minimal supervision and typically reports to a supervisor or manager.
• May serve as a resource to others in the resolution of complex problems and issues.

Qualifications

• High School Diploma
• 3 - 5 years Customer Service experience
• Type minimum of 35wpm
• Proficient computer skills
• Excellent communication and teamwork ability

Additional Information

Total Rewards and Benefits

• Competitive Salary

Equal Opportunity Employer – Minority/Female/Disability/Veteran

What happens when two remarkable sustainability leaders come together as one?
A sustainability powerhouse is born, making a splash in the markets they serve and saving the planet one innovative installation at a time.

In early 2022, Zurn Water Solutions Corporation, a market leader in smart, sustainable water solutions, and Elkay Manufacturing, a commercial drinking water solutions leader, agreed to combine their two exceptional firms to become a single water solutions powerhouse.

Together, the combined company offers a comprehensive package of innovative, sustainable, specified, engineered water solutions and sustainable plumbing products that provide water safety, water quality, and water conservation through critical service environments, while delivering total building solutions for new construction and retrofit applications around the globe. Our innovative solutions enable customers to advance their ESG initiatives and reduce operating costs while providing students, patients, patrons, and people within public and private spaces a safe, clean environment and access to fresh, pure, potable water – the essence of life itself.

What makes Zurn Elkay Water Solutions Corporation special is our people and our culture.

While playing a leading role in sustainability and water access are remarkable, what makes Zurn Elkay’s story so compelling is the