Digital Customer Success Manager

Who are we?

Equinix is the world’s digital infrastructure company®, operating over 250 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals. 

 

A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.  

Digital Customer Success Manager

Equinix is the world’s digital infrastructure company, operating 240+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.

We are a fast-growing global company with 20 years of continuous growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of 10,000+ companies, including 2,100 networks and 3,000+ cloud and IT service providers in 32 countries spanning six continents.  

A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success.

Job Summary

Equinix is looking to build a Digital Customer Success team.  As a Digital Customer Success Manager, you will be a key member of our global customer facing team, helping SysAdmins, Site Reliability Engineers, and Network experts drive outcomes using our platform. 

This role requires both basic technical comprehension and communication skills, including the ability to translate business goals that align with business opportunities.

The ideal candidate will have an understanding of cloud infrastructure as well as a comfort and interest in driving success for customers on technical platforms. Having a SaaS background is what we'd like. You will be joining a collaborative, global and cross functional organization that includes all aspects of customer engagement: Technical Account Management, Customer Engineering, and Product Led Growth.    

If you have a proactive growth mindset and understand opportunity qualifications, we'd like to speak with you.

  

Responsibilities

 As a Digital Customer Success Manager you will

• Work with Equinix Digital Services business customers as their Customer Success Manager, ensuring they are getting the guidance and resources they need to be successful 

• Help shape and execute a strategy to build mindshare and broad use of Platform Equinix within organizations

• Partner with Technical Account Managers (TAMs), Customer Engineers, Marketing, Account Executives, and your knowledge of your customers’ environments to drive successful outcomes for customers and Equinix

• Focus on driving customer engagement to positively impact customer retention, revenue growth, and advocacy

• Proactively monitor and identify usage trends in order to uncover opportunities, renewal risks, while supporting greater adoption rates

• Work both collaboratively and independently within a team setting

• Champion and advocate for customer requirements within Equinix (be their voice) 

• Lead or contribute to high-level projects that will improve the customer experience 

• Become an expert, and thought leader, on our customers and their business and technical ecosystems. 

• Manage a portfolio of our most strategic and high-potential customers. 

• Will be an expert resource on Equinix Metal

• Work to ensure familiarity with all aspects of the Equinix Metal platform

• Constantly expand your knowledge of common use cases and deployments

  

Qualifications

• You have excellent communication skills

• You have an understanding of (and passion for) physical and cloud infrastructure

• You enjoy helping people succeed and finding solution