Patient Service Representative Lead

Department:

09122 AMG Summit - Front End Staff

Status:

Full time

Benefits Eligible:

Yes

Hours Per Week:

40

Schedule Details/Additional Information:

Schedule is Monday through Friday, with 8 hour shifts varying between the hours of 6:30am and 6:00pm. Required weekend on-call rotation for Saturday-Sunday, 6:00am-4:00pm - $1.50/hr shift premium for weekend shifts.

Pay Range

$21.45 - $32.20

Major Responsibilities:

​​​Oversees the daily activities of the patient service area to ensure department standards are met.  Educates staff of any changes pertinent to their roles.  Orders supplies according to budget guidelines and department needs. ​​ 

 

​​Identifies staffing needs and communicates those needs to leadership. Ensures all personnel department policies and procedures are followed. 

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​Acts as a resource to patient services staff, which includes training/orienting, providing day-to-day work direction, and giving input on performance.  Assigns, monitors and reviews progress and accuracy of work, directs efforts and provides guidance on more complex issues/concerns. 

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​May generate daily staff work schedules to provide maximum efficiency and patient throughput (i.e. daily work assignments; break and lunch schedules; training and team meeting schedules.)  Shifts staffing to accommodate peak patient volume hours.​ 

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​​Assists with human resource responsibilities, which may include interviewing and selection of new employees, staff development, resolution of employee concerns, and employee engagement.  Assists in interpreting department policies and procedures and advises and updates staff on procedural changes. May support payroll and time-keeping activities. ​ 

 

​​Creates ​the initial electronic health record that serves as the foundation of the patient medical record that is utilized by all members of the healthcare team.  Prevents creation of duplicate medical records that can cause treatment safety issues and billing problems.   Follows and ensures compliance with the mandate of the organization’s accrediting bodies to use identifiers to positively identify a patient prior to the delivery of patient care to ensure patient safety. 

 

​​​Checks in and registers patients; obtains and verifies complete demographic, guarantor, and insurance information; discusses and collects co-pays and other out-of-pocket patient responsibilities. Obtaining accurate information at the point of registration helps ensure timely payment to the organization and prevents billing issues and patient complaints. Maintains complete confidentiality regarding patient personal/financial information and medical records in accordance with the Health Insurance Portability and Accountability Act (HIPAA).  ​​ 

 

​​​Knows insurance basics and recognizes commercial and government plans.  Understands which plans AAH contracts with and when a statement of financial responsibility is needed. Understands and discusses financial information and obligations with patients.