Food & Nutrition Services - Eligibility Team Lead

 

 

 

 

 

What You'll Be Doing

The Food and Nutrition Services (FNS) program—formerly known as Food Stamps—plays a crucial role in helping low‑income households access the nutritious food they need to thrive. Our mission is simple but powerful: end hunger, improve nutrition, and strengthen the health of our community.

As a Food and Nutrition Services Lead Worker, you’ll support that mission every day by guiding staff, reviewing cases, and helping ensure high‑quality service delivery to the residents who count on us.  This position is based at our Swinburne office in Raleigh, with occasional travel to regional offices.

What You’ll Do

• Answer staff policy questions with confidence and clarity
•  Prepare and deliver mini-trainings to support staff development
• Meet regularly with trainees to mentor, monitor progress, and check work
• Maintain case management responsibilities for vacant caseloads or when caseworkers are out
• Conduct quality reviews of staff casework
• Assign work and help maintain smooth workflow across the team
• Respond to inquiries from the general public and facility personnel

A Note on Emergency Preparedness
Wake County employees play an active role in departmental emergency readiness and may experience temporary changes in duties or work schedules when needed.

About Our Team

The Wake County Department of Social Services team is grounded in a deep commitment to connection, compassion, and community. We bring together experienced professionals who collaborate to support individuals and families through complex challenges, connect them with critical resources, and promote long-term stability. We value insight, innovation, and a solutions-focused approach, and we welcome those who are ready to contribute their expertise to meaningful, community-centered work. Join us in making a lasting difference!

The Basics (Required Education and Experience)

• Associate's degree in Human Services or a related field
• Two years of job-related experience
• Equivalent education and experience are accepted

• Please include ALL prior work experience on your application and resume.

Beyond the Basics (Preferred Education and Experience)

• Determining eligibility for a State or County Department of Social Services program (Medicaid, Food and Nutrition Services, Work First, Child Care Subsidy, Child Support, WIC or Energy Assistance Program)
• Human Services Technician role supporting any Human Services program in a county or state Department of Human Services or Social Services agency
• Determining eligibility for a Financial or Insurance Provider for financial assistance or insurance claims
• Assessing the financial capabilities and need for financial assistance (e.g. Financial Counseling)
• Direct clerical or customer services support to a Medicaid, Food and Nutrition Services, Work First, or Child Care Subsidy Program within a State or County Department of Social Services
• Experience working with the homeless population
• Spanish language skills preferred but not required

How Will We Know You're 'The One'?

• Adaptability
• Accountability
• Ability to apply complex policy to determine client budgets
• Proficient in calculating client budgets
• Ability to review and assess financial information
• Strong Attention to Detail
• Stress tolerance
• Values Diversity
• Client/Customer Service oriented
• Excellent Communication (verbally and written)
• Well developed interpersonal skills
• Ability to utilize office equipment and other relevant technology (software and systems) to meet business needs (e.g., Microsoft Office, NC FAST, and Hyland OnBase)

About This Position

Location: HSC Swinburne Raleigh, NC 27610

Employment Type: Regular

Work Schedule:

Hiring Range: 26.82 - 32.79

Market Range: 26.82 - 38.76

Please include ALL prior work experience on your application and resume.

Posting Closing Date: 7:00 pm on 7/30/2026

What Makes Wake Great

Equal Opportunity Statement

Background Check Statement

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