Therapy Front Office

Description

We are seeking a friendly and organized Front Office Receptionist to join our team. This role is essential in ensuring a smooth and efficient operation at our therapy clinic. You will be the first point of contact for clients, helping to create a positive experience from the moment they enter our doors. This is a Floater position, with travel to our other locations as needed. 

Requirements

Overall Responsibility 

Receives patients, collects required records/payments, answers questions, and provides directions. Serves as liaison between patients and therapy staff. Understands services provided by individual clinicians. 

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Greet, check in and check out patients
• Schedule new and follow up therapy appointments; check demographics and insurance coverage of existing patients
• Explain policies to patients (EOB, late charge, collection charges)
• Prepare appropriate paperwork for new patients (progress reports, discharges)
• Create referral for each patient
• Prepare claim data
• Review claim data for accuracy before sending to the Business Office
• Obtain authorizations as needed for eligible patients
• Verify insurance eligibility and benefits for patients with private insurance
• Answer phones/ check messages
• Obtain and fax information to the Business Office upon request
• Collect deductibles, co-pays, and co-insurance
• Prepare deposit
• Count petty cash, as applicable
• Score functional scales
• Call New Patients and Re-Evals
• Create accounts for new patients
• Add labs, as needed
• Respond to posting issues

Skills and Attributes

Good communication skills

Good organizational skills

Good computer skills (scan, print, copy, file, email, eCW, charges) 

Strong sense of customer/patient service

Education and/or Experience

High school diploma or general education degree (GED); and twelve to eighteen months related experience and/or training; or equivalent combination of education and experience