Patient Engagement Specialist I

Impact Lives, Impact Community

Family Health Centers of San Diego (FHCSD) is passionate about providing exceptional health care to all, especially underserved communities with limited health care options. Founded by a Latina grandmother/community advocate over 50 years ago in Barrio Logan, FHCSD has grown into one of the largest community health systems in the country. With over 90 sites, over 227,000 patients, and over 1.1 million healthcare visits last year, we provide a wide variety of health care and outreach services to a very diverse patient population. We are proud of our mission, our lasting community impact, and the cultural and individual diversity of our staff.

General Job Description

*Under general supervision, provides patient engagement services to recruit patients into the program's system of care. The Patient Engagement Specialist I participates in, and supports, the planning, development, implementation, and evaluation of services in accordance with contractual and departmental requirements and guidelines. Specific assignments vary depending on program, grant, and patient demographics, with a focus on connecting the medically underserved to community based healthcare services.

Job Roles

*Develops, identifies, and provides referrals, within and outside of FHCSD, and effectively monitors and tracks such referrals.

*Effectively communicates with and recruits new patients into the clinic’s or program’s system of care, interacting well with community members and patients from diverse social, cultural, and economic backgrounds.

*Effectively leverages community resources in raising awareness of FHCSD, establishes and maintains good working relationship with community partners, and uses the community resources to connect new and existing patients with FHCSD.

*Is an effective, productive, and collegial team member.

*Participates in and supports the effective planning, development, execution, and evaluation of patient engagement plans. Effectively investigates leads for patient recruitment and engagement opportunities.

*Performs other duties as assigned.

*Written work (such as plans, flyers, reports, etc.) is accurate and timely. Effectively uses computer resources available as required to meet organization’s demands.

Education/Certifications/Licenses/Registrations

*Ability and means to travel as needed in a timely manner within San Diego County, to locations that may have limited access to public transportation; proof of liability and property damage insurance on vehicle used is required. DRIVER REQUIREMENTS: Age 21; Licensed for a minimum of 3 years; No violations and/or accidents within 3 years; No vehicle related suspensions/reinstatements; No DUI, reckless or felony Driving with 7 years

*At least 1 year of experience working in sales, patient engagement, community education, community health, or providing outreach programs is required; specific experience in program area may be required depending on assignment.

*Associate's Degree with a focus on psychology, sociology, social work, communication, public health or a related field strongly preferred or relevant work or life experience may substitute for the degree.

*High School diploma or GED equivalent required or equivalent combination of education and experience that provides the skills, knowledge and ability to perform the essential job duties, and which meets any required state or federal certification requirements.

Experience/Specialized skills (including Language)

*Ability to maintain good interpersonal interactions with clients and co-workers as a member of a multi-disciplinary community health team with a diverse multi-cultural population.

*Ability to multi-task, be flexible, ensure accuracy, and meet changing priorities in a fast-paced, high-workload environment.

*Basic computer literacy ability to comply with department needs and expectations (i.e., inputting information into a database and Microsoft Office Suite experience).

*Bilingual (Read, Speak & Write) in English/Spanish required.

*Communication skills, such as reflecting, active listening, and paraphrasing.

*Intermediate ability to investigate leads for patient recruitment and engagement opportunities.

*Intermediate written and verbal communication skills.

*Knowledge of the community resources, health and social service systems in San Diego County and skill in establishing working relationships with community partners.

*Knowledge of the current science and practices related to the health top