Onboarding Manager - Global Client Service+ - Associate

Job Description

Join our dynamic team as an Onboarding Manager in Global Client Service+, where you'll lead diverse client implementations, collaborate across functions, and drive process improvements for top-tier clients. The team collaborates with Implementations, Sales, Product, and Client Service to conduct comprehensive scoping of implementations, proactively identifying and addressing potential challenges before the go-live stage. 

As an Onboarding Manager - Associate in the Global Client Service+ team, you will engage directly with clients, managing a diverse portfolio of client implementations across the Global Corporate Bank and Commercial Bank sectors. This role encompasses all client and industry segments, including Multi-National Corporations, Financial Institutions, FinTech, and Innovation Economy clients. You will work closely with all functions within JPM Payments, influencing resource allocation for client transactions and driving process improvements across partner functions.

Job responsibilities

• Lead and Deliver: manage and deliver projects for multiple clients simultaneously, ensuring a smooth integration into the Payments organization
• Manage Complex Deal Management: specialize in handling highly complex deals, conducting impact assessments, and crafting bespoke solutions that meet client needs
• Manage Lifecycle Management: drive the delivery of deal expectations through every stage of the Global Client Service+ project lifecycle
• Solve Problems Proactively: identify and escalate issues that could impact client deliverables or satisfaction, while ensuring alignment with operational risks and controls
• Provide Client-Centric Solutions: own the resolution of client-impacting issues and implement framework enhancements to continually meet client demands
• Build Collaborative Partnerships: build strong relationships with Sales, Product, Client Service, Implementations, Operations, and Technology partners as a trusted advisor
• Lead Continuous Improvement: lead initiatives for continuous improvement, delivering balanced solutions that align client requirements with the broader goals of the firm

 

Required qualifications, capabilities, and skills

• Exceptional Communicator: strong written and verbal communication skills with the ability to influence across levels and organizational boundaries
• Organizational Excellence: strong personal organizational skills and governance disciplines are essential to meet core deal management deliverables
• Team Player: thrive in a fast-paced, client-facing team environment, handling multiple events and tasks with ease
• Culture Carrier: promote a diverse and inclusive work environment, exemplifying the highest standards of ethics and integrity, respecting individuals at all levels

Preferred qualifications, capabilities, and skills

• Reading and speaking fluently in Spanish and/or Portuguese is strong benefit for this role
• Industry Insight: understanding of the Payments business, organization, and products
• Operational Knowledge: familiarity with Payments Operations
• Project Management: basic project management disciplines

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workfor