Manager, Customer Success (New Business Development)

We are seeking an experienced, high-energy, outcome-driven professional to join our team as a Manager, Customer Success (New Business Development). We are a 100% inbound revenue generation company meaning potential customers have chosen to engage with us. We are known for our equal business stature and Socratic Method approach which rejects the traditional transactional sales fear and greed culture.
We are passionate and committed to treating our prospects with respect, trust, integrity, and kindness to help our prospective customers solve their challenges rather than selling. Our customer acquisition approach is a highly collaborative, business value-driven proven process that is committed to customer enablement. Our high-tech and innovative guided sales enablement selling platform provides intuitive and structured support for curious and critical thinking and ethical professionals motivated by successful outcomes. This is a fantastic opportunity for a proactive individual who enjoys a hands-on approach and leading by example. This role reports directly to the CEO and Founder.
What is Customer Advocacy?The Customer Advocate's role is responsible for the full new customer acquisition lifecycle working to understand customer needs and priorities and demonstrate how our software solutions are a match for those needs. We use Inbound Marketing to educate our customers to allow the sales role to focus on solving their challenges. 

What you'll be doing on our team

• Educate and guide prospects through the customer journey to help them learn how LogicManager can manage their risks and achieve their goals
• Manage a pipeline of inbound and self-sourced leads to identify, engage, and develop relationships with potential buyers
• Demo LogicManager’s software to our inbound marketing-based prospect leads
• Take a hands-on approach in leading your team in working with customers to achieve customer-driven OKRs and meet new customer acquisition goals
• Gain certifications in our industry-leading solutions areas: enterprise risk management, security & privacy, vendor management, compliance, internal audit, policy management, incident management, and other areas
• Collaborate with marketing and technology teams on enhancements to existing solutions and/or releases new products
• Bring your thinking, strategies, and ideas to advance our company’s values, unique culture, and vision for the future
• Grow your career through active participation in our company culture

About you and what skills you’ll need

• College degree in any major
• Must have 5+ years of experience in a customer success or sales role in a B2B SaaS company
• Excellent communication skills
• Strong analytical/problem-solving skills
• Strong reading comprehension and critical reasoning
• Have a positive outlook and a strong ability to take responsibility
• Have a sharp focus on your goals and accountability for daily, weekly, and monthly activities to achieve them