Retention Account Manager

Join our Winning Team as Retention Account Manager Isn't it time you bragged about where you work? At CARFAX, we do, every day. We pride ourselves on being mission-focused on helping to grow a brand built on accuracy and integrity. We care deeply about our products and our customers. We’re more than just a company: We help millions of consumers make more-informed decisions every day. We know that our teammates are our most valuable asset, and we value a balanced life while tackling challenging projects in a fast-paced environment. As a Retention Account Manager for the Car Care Team, you will be responsible for performing activities that ensure Car Care customers and partners continue to send useful vehicle history report data to CARFAX without interruption and troubleshoot to resolve any data flow issues.    What you'll be doing:  

• Act as a customer and partner account manager in an outbound calling environment 
• Monitor and troubleshoot data provider data flow issues 
• Monitor and troubleshoot dealer and aftermarket data flow issues 
• Communicate the value of the Car Care Program to retain the dealer and aftermarket customer 
• Support continuous improvements and enforcement to the data flow process 

What we're looking for: 

• 2 years of account management and client retention experience in a call center environment 
• 2 years of technical support management experience 
• Proven success in organizational and analytical problem solving 
• Proactive, organized, team player, with a competitive spirit 
• Experience with customer management software 
• Experience with a CRM tool (Salesforce preferred) 
• Bachelor’s degree is a plus 

What’s in it for you: 

• Competitive compensation, benefits and generous time-off policies
• 4-Day summer work weeks and a winter holiday break
• 401(k) / DCPP matching
• Annual bonus program
• Casual, dog-friendly, and innovative office spaces

Don’t just take our word for it: 

• 10X Virginia Business Best Places to Work
• 9X Washingtonian Great Places to Work
• 10X Washington Post Top Workplace
• 3X St. Louis Post-Dispatch Best Places to Work