Sales & Marketing Coordinator

Company Description

Gazed at the multi-color exterior in the buzzing neighborhood that lies just outside, SLS LUX Brickell offers both our team members and our guests extraordinary experiences infused with glamour and a playful spirit. We have an exciting career opportunity to join our team. Say farewell to the ordinary and hello to SLS LUX Brickell, an irresistible and spellbinding retreat in the city’s center.

Job Description

Job Purpose:

Under the general guidance of the Cluster Director of Sales responsible for effectively selling the public space, food and beverage, and function planning services of the hotel to maximize revenues and profits for the hotel. The Sales & Marketing is responsible for establishing new accounts, generates revenues, monitors booking pace, and books repeat business while keeping quality consistently high. Additionally, the Sales & Marketing Coordinator is required to provide high-level administrative support by conducting research, preparing reports, collecting, and processing sensitive data, resolving guest issues, and performing general clerical functions

Duties & Functions:

• Handle community outreach, business development and full-service event production.
• Actively solicits new business opportunities by conducting effective sales calls, makes off-site sales calls, mailers, emails and presentations to potential clients
• Generate new leads - Generate sales and maximizes revenue while developing and maintaining long term relationships with clients - Create and maintain positive community relationships
• Develop relationship with local industry
• Become involved in outside organizations directly related to industry
• Monitors sales and continually develops strategies to improve and adjust to those changes
• Achieves monthly sales goals - Attend local trade shows, participate in sales blitzes and other off-site sales efforts
• Maintains Company Standards while booking Special Events / Administration
• Handle initial inquires in a timely manner - Send information packets, letter writing, email and menu / events proposals to clients
• Update SCMC and Event Calendar with tentative and definite business
• Special Event Orders-distribute Information to Operations Team including floor plan
• Ensure all accounting paperwork is accurate, responsible for collecting all monies prior to event, handle the invoicing
• Greet the client, introduce client to the Manager on Duty and assist with the beginning of event
• Attend weekly meetings/conference calls with operation management and sales team to review upcoming events for the week and attend pre-shift with the staff on nights of events
• Participate in sales & marketing training as directed by Director of Sales & Marketing
• Reports / Financial Revenue - Assists in building the yearly Sales Plan - Understand and assist with the monthly revenue reports
• Provide support and coordination for various marketing initiatives, working closely with subordinates, executive leadership, internal teams, and external vendors, including agencies.
• Assist with coordinating the activities of third-party partners such as social media, digital marketing, and PR to ensure cohesive execution of strategies.
• Maintain regular communication with operational teams including F&B, retail, HR, IT, and other marketing departments, as well as external vendors.
• Assist in tracking marketing expenditures.
• Support on-property communication efforts through various channels including static, digital, and video platforms.
• Assist in the coordination of external advertising across multiple channels including print, broadcast, and online platforms.
• Monitor and address problems or issues raised by end users, seeking resolutions in a timely manner.
• Contribute to the development and refinement of procedures to enhance productivity and the quality of marketing deliverables.
• Ensure that all guests receive welcoming, responsive, friendly, and courteous service at all times, aligning with brand standards.
• Participation and attendance in meetings as assigned.
• Assist with internal and external customers.
• Assist in special projects with the sales & marketing team.
• Any other reasonable duties as assigned by the supervisor or manager
• We recognize we are in the hospitality industry and that may require us to provide lateral service.  We will on occasion call for everyone on the team to on a routine basis perform various related tasks as needed in the spirit of providing exceptional service.

ADDITIONAL RESPONSIBILITIES

• Communicate effectively, both verbally and in writing, to provide clear directi