Senior Manager, Software Development

Do you want to change the world? We do, too. SunPower is changing the way our world is powered every day with a passionate and driven team in North America and the Philippines. SunPower provides world-class solar solutions to residential customers across the U.S. with a commitment to a superior customer experience. We welcome forward thinkers, freedom chasers and all those demanding better, cleaner energy to join us.
Summary of Role:
SunPower’s mission is to change the way the world is powered. Solar energy is one of the fastest-growing industries in the US. Not only is going solar beneficial for the planet; for most Americans it also saves money vs. buying power from the utility. The mission of the Post-Commissioning team is to empower SunPower’s customers, both internal and external, by building software that supports all aspects of a customer’s experience after install. This is an opportunity to work with world-class developers and shape the architecture and technology of the post-installation platform at every level. The ideal candidate is interested in leading teams who build software that impacts both our customers and the planet.
Reporting to the Director of Engineering, the Senior Manager, Software Development is a managerial role with considerable scope to positively impact our customer base. This leader will guide an engineering team with end-to-end ownership of one or more of the technical capabilities that SunPower needs to offer a world-class monitoring platform. The Post-Commissioning team serves four main customer types: residential customers, dealers, technical support staff, and investors. Providing customers with a superior post-installation mobile app experience using automation, data science, IoT, time-series workflows, and scalable infrastructure is central to the Post-Commissioning team’s mission.
This role requires actively hiring and developing technical talent, defining priorities for the team, advocating for budget, and leading development teams from concept through delivery and subsequent operation. Excellent listening, writing skills and solid technical competency are essential. The role requires delivery and operation of a complex set of products at a very high-quality bar in a fast paced environment.
The ideal candidate has experience through multiple complete consumer product or service development cycles, possesses superior analytical abilities and product judgment, and has experience owning customer facing mobile and web applications. Key to success in this position is an equal passion for delivering new features as well as operating the existing applications at the highest level of quality, ensuring that our customers have a world-class experience. The ideal candidate will be an independent and curious thinker who can make convincing, information-based arguments and will never stop learning about their customers' subject matter and areas of complexity.

Essential Duties & Responsibilities: Key deliverables in the first year:

• Foster an engineering culture of curiosity, empathy, quality, and innovation.
• Engage with key stakeholders in Hardware/Firmware, Quality, Operations, and Customer Care to understand existing processes, growth strategy, and areas of opportunity.
• Ensure the products we build are straightforward to use and have customer-centric user interfaces.
• Establish and maintain a high bar for quality and operational excellence.  Lead by example to create a culture of high attention to detail and learning from mistakes.
• Make high judgment decisions on how to accomplish and prioritize features, functions, and new capabilities in a fast-growing business.

Required Qualifications:

• Bachelor’s degree in Computer Science or related field.
• 5+ years of experience as a people manager or tech lead.  A passion for people management and mentorship.  The ability to set an example that others will follow and lead from the front.
• Proven ability to actively hire and develop technical talent.
• Deep knowledge of programming and build processes, including experience with deploying consumer-grade mobile apps.
• Proven project planning/execution skills including estimating, scheduling, and executing on committed schedules.
• Demonstrated experience in building, delivering and operating products and services in a consumer-centric space.  Excellent customer intuition.
• Strong verbal/written communication and inter-personal skills.
• Ability to handle multiple competing priorities in a fast-paced environment.

Preferred Qualifications:

• Experience with mobile application development.
• Experience with web application development.
• Successfully delivered products and services that scaled over time.
• Experience with real-time/streaming data processing and event-based systems, concepts, and arc