Jobs and Careers

ServiceNow Field Service Management (FSM) Solutions Architect

United States Remote, United StatesRemotefull_timeVerifiedPosted 17 Nov 2024

About the role

Evora is the trusted ServiceNow partner focused on innovative digital maintenance and field service solutions based on real-life scenarios. Our core focus on the platform is within the Customer Workflows vertical where we seek to be the leading implementation partner for Field Service Management. We believe you should work somewhere awesome, so we’ve put a focus on our employees by offering one of the best work packages in the partner space.

As a ServiceNow Field Service Management (FSM) Solutions Architect, you will be responsible for designing, implementing, and optimizing Field Service Management solutions on the ServiceNow platform. You will work closely with stakeholders to understand their field service needs, develop tailored solutions, and ensure successful deployment and integration of FSM functionalities.

Pre-Sales Engagement:
- Act as the primary technical expert in pre-sales meetings, demonstrating ServiceNow FSM capabilities and how they align with client requirements.
- Collaborate with sales teams to identify client needs and develop customized FSM solutions that address specific business challenges.
Solution Design & Proposal Development:
- Design comprehensive FSM solutions on the ServiceNow platform, including workflows, integrations, and customizations.
- Develop detailed proposals, including solution designs, implementation plans, and value propositions, to support sales efforts and win new business.
Client Presentations & Demos:
- Prepare and deliver engaging presentations and product demonstrations to showcase ServiceNow FSM solutions to potential clients.
- Highlight the benefits and features of FSM solutions and how they can drive operational efficiency and improve field service management.
Requirement Gathering & Analysis:
- Conduct in-depth needs assessments and workshops with prospective clients to gather requirements and understand their field service processes with Business Process Consultants and Project Managers
- Translate client requirements into effective ServiceNow FSM solutions and articulate the technical approach and benefits.
Technical Expertise & Thought Leadership:
- Stay up-to-date with the latest ServiceNow FSM features, industry trends, and best practices.
- Provide thought leadership and insights on FSM trends and innovations to clients and internal teams.
Collaboration & Support:
- Work closely with sales teams, consultants, and project managers to ensure alignment between pre-sales activities and project execution.
- Support the transition of pre-sales engagements to post-sales implementation teams, ensuring a smooth handover and alignment with client expectations.
Documentation & Compliance:
- Create and maintain documentation related to solution designs, proposals, and client engagements.
- Ensure compliance with organizational standards and practices in proposal development and client interactions.

Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
Proven experience as a ServiceNow Solutions Architect with a focus on Field Service Management.
Extensive experience in designing, configuring, and implementing ServiceNow FSM solutions.
Demonstrated experience in integrating ServiceNow with other enterprise systems.
Deep understanding of ServiceNow FSM modules and their capabilities, as well as other ServiceNow Modules, such as ITSM, CSM, and HRSD
Proficiency in ServiceNow development, including scripting (e.g., JavaScript, Glide API) and application customization.
Experience with integration technologies such as REST, SOAP, and middleware platforms.
ServiceNow Certified System Administrator (CSA) required.
ServiceNow Certified Application Developer (CAD) or ServiceNow Certified Implementation Specialist (CIS) in Field Service Management is preferred.
Strong problem-solving skills and analytical abilities.
Excellent communication and interpersonal skills, with the ability to engage with stakeholders at all levels.
Ability to manage multiple projects and priorities effectively.