Renewals Manager

At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.

We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.

To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success. Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.

If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you.

WHAT YOU’LL DO 

Team Overview: 

The Renewals Team at Braze is responsible for managing the company's book of business, identifying risks and opportunities across accounts. They employ successful strategies to address these factors, ensuring the continued satisfaction and retention of customers. Their primary goal is to secure renewals that are beneficial and aligned with the needs of both Braze and its customers.

Responsibilities: 

• As a Renewal Manager you will be responsible for the renewal of contracts within your assigned territory. You will project manage the renewals process through building account strategies, keeping to key timelines, building pricing proposals and ensuring alignment to company objectives.
• Commercial expertise: You will strategically build renewal contracts in line with Braze policies and ensure agreements are structured to meet the expectations of our customers.
• Operational efficiency: Lead the internal quoting and Order Form process to ensure agreements are signed on time and correctly reflected internally.
• Collaboration: You will need to collaborate closely with Sales, Customer Success and extended teams to identify opportunity and risk across accounts. 
• Analysis: Review existing data to determine risk, opportunity and trends in your territory. 
• Forecasting: You will lead regular regional calls to discuss the renewals forecast and key risk or growth accounts, advising on forecasting best practice. 

WHO YOU ARE

• An individual with a background in Sales, Operations or Customer Success.
• You are very organised and detail orientated, with strong accountability. 
• You have strong analytical skills and are commercially aware. 
• You are someone who can build strong interpersonal relationships and has the confidence to coordinate internal stakeholders.
• A desire to learn and develop skills focused on the core objectives above. 
• Experience working with Salesforce CRM.

For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $58,500 and $67,500 annually with an expected On Target Earnings (OTE) between $65,000 and $75,000 year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, Braze offers full- and part- time employees a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that all Braze employees own a piece of our company. 

WHAT WE OFFER

Details of these benefits plan will be provided if a candidate receives an offer of employment. Benefits may vary by location.

From offering comprehensive benefits to fostering flexible environments, we’ve got you covered so you can prioritize work-life harmony.

• Competitive compensation that may include equity
• Retirement and Employee Stock Purchase Plans
• Flexible paid time off
• Comprehensive benefit plans covering medical, dental, vision, life, and disability
• Family services that include fertility benefits and equal paid parental leave
• Professional development supported by formal career pathing, learning platforms, and tuition reimbursement
• Community engagement opportunities throughout the year, including an annual company wide Volunteer Week
• Employee Resource Groups that provide supportive communities within Braze
• Collaborative, transparent, and fun culture recognized as a Great Place to Wo