Account Growth Specialist

About UsLTSE supports companies in all stages of growth committed to long-term value creation, and the investors who share their values. We offer software and services for company-building and pursuing a path to the public markets, a U.S. national securities exchange for new and existing public companies, and a coalition for the exchange of ideas between companies and like-minded investors.
We believe in the power of a public market that supports continuous success for all stakeholders, including employees, investors, and their communities. We’re helping innovation and value creation flourish for now and far into the future through long-term investment, experimentation, and sustainable scaling.
Lead LTSE investors include The Space Between, Founders Fund, Collaborative Fund, Andreessen Horowitz, Obvious Ventures, Uprising, and Initialized. LTSE was founded by Eric Ries, an entrepreneur, New York Times-bestselling author, and the creator of the Lean Startup methodology.
The RoleThis is an opportunity to join the team responsible for the customer success of our flagship SaaS product, LTSE Equity, the largest cap table management solution on the market that helps startups issue stock, model fundraising, and manage stakeholder relationships. 
Our team is small, and you will work closely with your colleagues on teams throughout the business. Every member of our customer success team is a full participant and is actively engaged in enabling the team to meet three goals. The first of which is to retain our customers by helping them get the most out of our product. Next, supporting our sales team to close deals. And lastly, to be the subject matter experts on equity management software.

Responsibilities

• Support our customer’s stakeholders, including founders, CFOs, law firms, investors and employees. Take initiative and be their voice and champion for their needs.
• Assist new and existing customers by helping to troubleshoot existing problems.
• Educate our customers by delivering product training, and drafting Knowledge Base articles. Be a product expert.
• Work with product and engineering teams to improve our software via customer feedback loop.
• Support sales and business development, such as answering pricing inquiries and conducting product demos, with an emphasis on customer satisfaction and retention vs. attraction.
• Manage customer communications across multiple channels, including email, chat, and occasionally screen-sharing calls.
• Own the retention rate of new and existing customers

You are

• Exceptional in writing, project management, interpersonal skills, and attention to detail.
• Highly proficient in Excel, Google Sheets and Google Docs.
• Able to quickly develop a keen understanding of basic corporate law concepts, and learn to use various software tools. 
• Well practiced in developing new ways of solving old problems.
• Experienced in working either with a law firm, legal tech startup or in-house legal department.

Nice to haves

• You are curious and practice operating with a beginners' mindset.
• You already embrace Lean Startup methodology, experimentation and feedback-oriented development.

Benefits include:

• Drive Innovation. Make an impact working with a mission-driven company that shares your desire to create a new kind of public market.
• Meet Great People. Work with skilled, committed, and supportive teammates, that have a commitment to diversity, equity, and inclusion.
• Achieve Balance. Enjoy the LTSE commitment to a sustainable remote-first work environment, including an unlimited vacation policy that requires team members to take a minimum of three weeks vacation per year.
• Prioritize Health. Take charge of your health with rich medical, dental, vision, and EAP benefits. 100% of employee costs are sponsored by LTSE and there is a small, fixed employee contributions for dependent costs.
• Focus on Family: All new parents receive up to 4 months of caregiver leave including 8 weeks of full salary continuation, all while keeping your full company-sponsored benefits for up to the full 4 months.
• Foster Growth. Receive up to $1500 annually towards continuing education and development.
• Invest in Savings. Enroll in our 401k program offered through Human Interest, and other benefit programs offered through Gusto.
• Give Back Donate to organizations of your choice and LTSE will match up to $600 per year.
• Get Started. Launch quickly with your company provided laptop, cellphone reimbursement, and $500 home-office stipend.
• Earn Equitably. Be part of a company that believes in pay equity and transparency. Total compensation for this role is market competitive, including a total targeted annual salary between $75,000 - $100,000 (commensurate with commissions, l