Client Advisor Manager - Los Angeles, STONE ISLAND

POSITION OVERVIEW: 

Proactively achieves sales performances and key qualitative objectives and constantly encourages the team, ensuring excellence in the Client Experience with respect to brand image and the Stone Island Client Promise. In coordination with the Store Manager, the Client Advisor Manager is engaged in managing,  coaching, and motivating a dedicated sales team with passion, enthusiasm, and engagement

RESPONSIBILITIES:

CLIENTELING

• Collects client's valuable information throughout the journey
• Proactively engages in 1to1 activities to nurture the relationships with Clients, with a special focus on VIC
• Coaches Client Advisors to develop 1to1 Clienteling activities

TEAM MANAGEMENT/DEVELOPMENT

• Coordinates, trains, and coaches the staff to guarantee their professional growth
• Ensures the team is always motivated, competent, informed, aware of corporate policies, and stimulated to be up-to-date

PRODUCT KNOWLEDGE

• Has strong knowledge of the collection
• Provides insights on fabrics and product specificities

BUSINESS

• Drives Sales, achieving individual results and contributing to the team one’s
• Maximizes sales opportunity by leveraging cross-selling
• Develops business strategies to build Client’s community, increases store traffic, and optimizes profitability
• Guarantees excellent client experience and supervises the sales process, ensuring the client promise is understood, embodied, and applied

OPERATIONS/STOCK MANAGEMENT

• Assists in administration, accounting, visual, and stock
• Assists in guaranteeing the safety of the products and valuable materials in the Store and in the stockroom
• Ensures the maintenance of the store’s visual merchandising standards

 

REQUIREMENTS (Experience & Skills):

• Good (3 to 5 years) experience in managerial roles in Fashion Retail/Hospitality, preferably in a Luxury and Contemporary Retail environment
• Knowledge of current fashion trends and competition in the market
• Ability to drive the business by both achieving personal sales goals and overall team goals
• Ability in dealing with people
• Excellent client service, interpersonal, communication, and team-building skills
• Experience in Visual Merchandising
• Strong brand ambassadorship in line with the brand image
• Very trustworthy, flexible, and autonomous
•  Fluency and sophistication in the local language, proficiency in English – additional language is a plus
• Openness to new technologies. Knowledge of MS Office, Clienteling, and payment systems and tools

Stone Island includes a reasonable estimate of the salary rate ran