Senior Business Technology Analyst

Here at Appian, our core values of Respect, Work to Impact, Ambition, and Constructive Dissent & Resolution define who we are. In short, this means we constantly seek to understand the best for our customers, we go beyond completion in our work, we strive for excellence with intensity, and we embrace candid communication. These values guide our actions and shape our culture every day.  When you join Appian, you'll be part of a passionate team that's dedicated to accomplishing hard things.

Description

 

Here at Appian, we’re passionate about technology. We love making it, and we love using it. Joining Appian CIO will provide you with the opportunity to learn in an environment that values cross-functional collaboration and is committed to personal and professional growth. We want to revolutionize the way people work, and in doing so, we develop the Appian platform to be simple so our customers can thrive. 

Our Business Technology team is looking for a Business Technology Analyst who is customer oriented, analytical, and has an interest in partnering with our software development organization on their infrastructure. 

 

To be successful in this role, you need:

 

• Windows, and Mac desktop administration, including but not limited to system configuration, troubleshooting, and optimization.

• Demonstrate strong problem solving skills and attention to detail, in resolving technical, and operational issues across the organization. 

• Develop and implement solutions to enhance productivity within Appian, leveraging relevant tools and technologies. 

• Provide comprehensive technical support to Appian's global employees through Service Desk cases, ensuring timely resolution and documentation of issues.

• To provide on-call resolution for mission critical issues and document solutions within the case management system

• To enhance overall system security, performance and availability

• Manage end-user hardware and software inventory throughout its lifecycle, ensuring accurate tracking, maintenance, and disposal procedures.

• Possess exceptional verbal and written communication skills to interact effectively with stakeholders of many levels, having the ability to explain technical concepts to non technical resources. 

• To maintain a comprehensive repository of documentation, regularly updating and contributing to it, to capture best practices and troubleshooting procedures.

• Exhibit an interest in emerging technologies, with basic understanding of cloud computing. 

• To perform a variety of basic user-problem analyses for the customer Service Desk; assists with monitoring the application systems and ensures a prompt and appropriate response to customer requests and issues. 

 

Some of the tools and resources we will equip you with include:

• We’ll immerse you into our community rooted in respect starting on day one. Our community is strong and growing! Our affinity groups are a great place to start connecting with peers from all across the globe.

• Appian offers a wide variety of growth and development opportunities such as: Appian University which is a full library of over 3,000 LinkedIn Learning, Presentation Skills training, and tuition reimbursement for those seeking to further their education.

 

Basic Qualifications:

• B.S. in Engineering, Information Systems, Computer Science, or a related field

• Excellent problem solving skills and talent for identifying creative solutions

• Exceptional communication In Spanish and English and customer service skills (verbal/written)

• Competency in administering desktop operating systems.

• Ability to work nights or weekends, as needed, to perform regular onsite maintenance or on call duties

• Extreme attention to detail

• Experience with cloud computing, or Appian product is a

Tools and Resources 

• Training and Development: During onboarding, we focus on equipping new hires with the skills and knowledge for success through department-specific training. Continuous le