Lead Client Insights Researcher

About the Role

The Lead Client Insights Researcher will be responsible for leading customer insights and research efforts on an ongoing basis. You are both a strategic and an analytical thinker, who knows how to transform data into actionable insights that improve both the business and the customer experience.  

You will have the opportunity to work cross-functionally to implement and deliver an Insights program that provides ongoing transparency and actionable recommendations. You will lead customer research efforts including, but not limited to, designing and executing customer surveys, focus groups and comprehensive market research projects. You will have the opportunity to partner across both the Marketing, Merchandising & Product teams as well as the broader organization to drive change off the back of your insights.  

Reporting to the Global Insights Manager, the Lead Client Insights Researcher will have the opportunity to become an expert in the Stitch Fix business and gain exposure to all facets of the company. You will have the opportunity to act as the voice of the client and have a direct impact on the future of Stitch Fix.

This role will be based in San Francisco, CA or New York, NY.

You're excited about this opportunity because you will…

• Represent the voice of the customer by proactively bringing forward insights from research and analysis and identifying opportunities for business improvement based on research findings.
• Plan, conduct & manage end-to-end quantitative & qualitative research projects (including: developing questionnaires and discussion guides, programing & analyzing surveys, moderating focus groups, conducting customer interviews) and be able to summarize and share findings & recommendations to key stakeholders.
• Perform ad hoc analyses of existing client data (Looker experience a strong advantage) to identify opportunities and support business decisions.
• Manage an online customer research panel and a private Facebook community of Stitch Fix clients.
• Produce monthly competitor reports based on market share data (retailer & product category level) and desk research.
• Assist in managing on-going tracker studies such as Brand Tracker, Client & Prospect Sentiment Trackers and NPS data.
• Act as a strategic business partner and thought leader across Marketing, Creative, Strategy, Merchandising, Styling, and CX teams to frame, investigate, and answer key questions about existing and prospective customers.
• Support the UX Research team with usability research where necessary.
• Synthesize and communicate insights to cross-functional partners and executive leadership team; provide recommendations and influence business partners to take action, based on your recommendations.
• Evaluate and onboard external vendors for key research projects; manage vendor development of questionnaires and other research materials.

We’re excited about you because…

• You have 5+ years of client insights/research experience on the agency or client side. UXR experience is a strong advantage. 
• You have extensive experience in retail and/or ecommerce marketing.
• You have significant experience with a range of qualitative and quantitative customer research methods.
• You are both strategic and analytical, with an ability to break down problems and drive solutions.
• You have a proven track-record of cross functional collaboration and influencing business partners based on research insights.
• You have excellent written and oral communication skills and strong interpersonal skills, with a hunger for learning and development; a team player.
• You have a strong ability to prioritize and manage resources to maximize results.
• You are both right brained and left brained, can think big picture and have the ability to execute with great quality in the details.
• You have a passion for a vibrant company culture committed to being Bright, Kind and Motivated by Challenge.

Why you'll love working at Stitch Fix...

• We are a group of bright, kind people who are motivated by challenge. We value integrity, innovation and trust. You’ll bring these characteristics to life in everything you do at Stitch Fix.
• We cultivate a community of diverse perspectives—all voices are heard and valued.
• We are an innovative company and leverage our strengths in fashion and tech to disrupt the future of retail. 
• We win as a team, commit to our work, and celebrate grit together because we value strong relationships.
• We boldly create the future while keeping equity and sustainability at the center of all that we do. 
• We are the owners of our work and are energized by solvi