Client Systems Engineer

Hajoca Corporation is one of the country’s largest privately-held wholesale distributors of plumbing, heating & cooling, and industrial supplies. Founded in 1858, Hajoca is a company based on the principles of “Service, Integrity, Reliability,” and on relationships of trust and support with teammates, customers, and suppliers. Throughout its history, Hajoca has played an active role in shaping advances in plumbing. However, we attribute our success to two simple truths; a unique business philosophy and talented people. Hajoca is all about the people, who give us our advantage, and who will guide us successfully into the future.

Hajoca has over 400 locations nationwide, called Profit Centers; and at the foundation of our family of businesses is a National Support Center (NSC) where Centers of Excellence are dedicated to enabling the success of our Profit Centers.

The Infrastructure Operations team in our National Support Center (NSC) is looking for a Client Systems Engineer at their Lafayette Hill, PA office.


Do you have experience providing system support? Are you an expert troubleshooter that excels in resolving complex technical issues? Are you strategic and an excellent communicator? If so, then we’d like you to join our dedicated team as a Client Systems Engineer


About the Role:

You will:

• Maintain responsibility for the maintenance and monitoring of Hajoca’s business solutions infrastructure. This includes email systems, Active Directory, unified communications solutions, procurement, and management of client-facing technologies.
• Be responsible for strategic project completion and function as a point of escalation for lower support tiers. This includes SAAS integrations, SSO, and the user account lifecycle.
• Maintain email systems and email security posture in accordance with Hajoca’s risk appetite and industry best practice.
• Provide support for all Operating Systems (Linux, Windows, MacOS, Android). This includes but it is not limited to asset management, Intune, Jamf group policy, critical updates and security patches, troubleshooting, virus definition updates, upgrades, and strategic initiatives.
• Manage domain including AD, DNS, DHCP, and server certificates as a shared responsibility with the Server Operations Team.  Ensure that performance and reliability are maintained.
• Provide high level management of applications. Make sure there are responsible parties for each application running.  Assist in troubleshooting after responsible parties have exhausted their resources.
• Administer and support the organization’s cloud environments, including (but not limited to) Office 365 and Microsoft Azure.
• Participate in the planning and implementation of DR scenarios and testing.
• Assist in information gathering during acquisitions. Build relationships with those responsible for their client IT technologies. Develop plans for migration of user accounts and client-side technologies.
• Work with vendors to ensure a high service level for equipment procurement and imaging.
• Manage printing and efax solutions.
• Serve as an escalation point for issues that cannot be resolved by Tier 1 support personnel.
• Partner with Information Security, Server Operations, and Network Operations teams for areas of shared responsibility (vulnerability management, network security controls, firewall policy, certificates, public DNS)
• Successfully complete required safety and compliance training programs as assigned.
• Perform other reasonably related duties as assigned by immediate supervisor and other management as requested.


About You:


• Bachelor's Degree or the equivalent combination of education, professional training, or work experience.
• 2 or more years of experience providing system support.
• Other Industry Certification: A+/Net+/Sec+/MCSA/MCSE (Preferred)


Our ideal candidate will also:

• Possess high level knowledge of all relevant Operating Systems (Windows, Linux, VMware, etc.)
• Have experience with PC communications and PC troubleshooting, server communications, server troubleshooting, TCP/IP configuration, and troubleshooting.
• Be familiar with server/storage hardware.
• Be customer service oriented and have a strong desire to meet the needs of external and internal customers.


• Have experience with hypervisors and familiarity with virtualization.
• Possess knowledge of network concepts
• Have strong functional knowledge and take ownership of the skills, knowledge, and relationships needed to perform the job.
• Be professional, organized, and able to manage work, time, and problems.
• Be results oriented; focused on attaining goals and objectives.
• Have a keen ability to interpret techn