Assistant Store Manager

Company

Cox Communications, Inc.

Job Family Group

Sales

Job Profile

Assistant Store Manager II Mobile - CCI

Management Level

Individual Contributor

Flexible Work Option

No remote option; must work at a specified Cox location

Travel %

No

Work Shift

Day

Compensation

Hourly pay rate is $22.21 - $33.37/hour. The hourly rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's experience. In addition to the hourly range identified herein, this role is also eligible for an annual incentive/commission target of $12,996.00.

Job Description

Getting a sales team stoked about selling is a special talent. Sure, good sales team already shows up with loads of ambition, but as Assistant Store Manager, you’ll help them align around creating the best sales experience possible. You’ll share your contagious passion for excellence, while keeping up with the performance for the store. Marketing and merchandising programs are part of your purview, from helping develop sales strategies to growing the customer base. And you’ll keep a keen eye on the competition, watching pricing trends for peak positioning.

You know the drill with retail schedules - it’s all about your flexibility. So, know that working some evenings, weekends, and holidays are a part of the overall picture. You’ll report to the Store Manager, while indirectly managing the team of pros at our store…and when the Store Manager is out, you’re handling some of their day-to-day responsibilities. Speaking of responsibilities…

What You’ll Do

Along with what we just described; we’ve put together a list of some of the other things you’ll need to do as an Assistant Store Manager.  You’ll: 

• The ASM typically supports one of Cox’s largest volumes store with high transactions and customer traffic.   They will indirectly manage a team typically consisting of 5 to 13 sales representatives and sales operations specialist 
• Translate performance goals and objectives for the team as well as individual employees (sets weekly, monthly, and individual sales goals)
• Manage against store revenue to drive acquisition and retention initiatives (monitoring progress, providing feedback, adjusting goals as needed to achieve store targets)
• Provide ongoing training and coaching for sales staff to ensure sales performance objectives are met
• Facilitate weekly sales meetings to ensure sales associates are aligned to corporate initiatives, including customer and product strategies
• Serve as a point of escalation for complicated sales and/or customer disputes
• Ensures staff is properly trained by planning and executing training, identifying opportunities for staff development, and coordinating execution of corporate learning initiatives
• Support troubleshooting for customer technical problems and sales tools related issues
• Assesses local competitive assortment and pricing trends and escalates competitive discrepancies to leadership
• Serve as the SME of all product knowledge and agent sales tools
• Assist with hiring, onboarding, developing, and scheduling sales staff
• Assist with daily cash reconciliation and weekly store audits as assigned
• Assist with store and sales floor inventory to ensure alignment with Corporate store design strategy
• Assist with Operational Expenses and Cost Optimization (Headcount, Inventory Budget, Workforce Management, and other store expenses)

It’s a lot of work, but with great responsibility come great rewards. Read to find out more.

What’s In It For You?

Really good question, and we have some good answers that we hope you like.

We want you to feel cared for and respected (like you do with our customers), and that starts with Cox’s highly competitive pay plus uncapped commission plan and other compensation perks (401k + company matching, comprehensive medical benefits, etc.).  We also offer free Internet and other Cox discounted services, tuition reimbursement for academic pursuits, adoption assistance, paid time off to volunteer, childcare and eldercare resources, pet insurance and much more.

Good work should be rewarded, and not just with a healthy paycheck.  The Cox culture is one that values people more than technology, so it’s our goal to make sure you feel recognized for your contributions.  It’s also important to work alongside colleagues who “get you.”  At Cox, you’ll find a workplace where relationships are crafted with care and successes are celebrated with high fives. We strive to create an environment where you can do you, and everyone from leadership to new hires c