Inside Sales Representative

About Us:

3form is an industry leader in the design and manufacturing of translucent architectural panels, products, and installation systems. Located in Salt Lake City, Utah, 3form offers a complete line of environmentally-focused, award-winning resin- and glass-based materials and solutions for the architectural and interior design customer. Please visit www.3-form.com for additional information about the company.

Job Description:

We are seeking a motivated and dynamic Inside Sales Representative to join our team. This role is crucial in driving our sales efforts by working closely with contractors, architects, and designers, to get our products quoted and sold. The ideal candidate will have a strong customer service background, excellent communication skills, and a passion for the construction and design industry.  This position will require you to be fluent in all 3form processes and have a willingness to perform them as needed to ensure customer satisfaction.

Project Support:

The role is responsible for escorting customers through the 3form process.  The individual will focus on an easy and informed experience.  The goal is to make the contractor feel they have an advocate at 3form while educating them on the process and looking out for their interests. 

RFQ Conversion: All RFQs without PIDs are processed and converted to orders.

Manage all aspects of project submittals for customers, including ordering samples, organizing project schedules/lead times, and documenting approvals.

Communication Logs: Record of all communications and follow-ups handled by the Inside Sales Representative in project notes found in the PID.

Order Management Reports: Frequently updates reports and sends updates to the Material Consultant on the status of the opportunities they are working on.

Weekly 15-minute Call: A weekly 15-minute call with the Material Consultant and Insides Sales Representative to review progress.

Contractor Support:

Proactively manage the bidder lists by providing technical information, product samples, and other resources to contractors to support the submittal process.

Maintain and update CRM systems with client information, project details, and pipeline status.

Order Processing: Coordinate with the Client Services team to ensure accurate and timely processing of orders.

Customer Service: Provide exceptional service to clients by addressing inquiries, resolving issues, and ensuring customer satisfaction.

Required Skills and Qualifications:

Proven Inside Sales Experience of 3+ years.

Track record of over-achieving quota.

Strong phone presence and experience calling design clients.

Excellent written and verbal communication.

Strong negotiation and closing abilities.

Prospecting skills.

Proficient with corporate productivity, web CRM software, and Microsoft Suite.

Ability to understand technical product specifications and construction documents.  Bias to phone calls with follow-up with email.

Preferred Qualifications:

Interior design, construction management, or A&D-related experience

B2B experience

Attributes:

Self-motivated with a strong sense of initiative.

Detail-oriented with strong organizational skills.

Ability to work effectively in a team environment.

Benefits:

Competitive salary and commission structure.

Health, dental, and vision insurance.

401(k) with company match.

Paid time off and holidays.

Professional development opportunities.