Customer Care Agent - Spanish/English (all genders) - Remote

Speak our language!
We are Lingoda. Our mission is to build bridges around the world through language learning.
Lingoda is a fast-growing online language school enabling even the busiest people worldwide to learn a language. We offer flexible, high-quality live classes, available online 24/7.
In December 2022, we won “Best Digital Learning Product of the Year” at the Digital Education Awards 2022.
We challenge ourselves for a better society, working smart to make it happen. How? Here are 2 examples:
Our brand MATCH Talent is the Global Career Centre for international talent in Germany, supporting migrants through government-funded education programs.
In the German health sector, we support international nurses, doctors and midwives in obtaining their language and professional recognition through state-sponsored education programmes. As a result we have become one of the largest recognised educational providers in this field in Germany.
We bring together the best of people in a positive company culture, enabling personal growth and inclusion. Our employees have unlimited access to our private and group language classes!
We are currently looking for a Customer Care Agent ES/EN (all genders) - Remote.
Your mission with us: Increase student satisfaction by delivering outstanding communication and support as Lingoda's representative to the world.

Your tasks:

• Interacting with our students around the world through email and chat
• Improving our internal processes by always being the voice of the students
• Building a strong collaborative internal network with other Lingoda teams, bringing insight of our students’ base
• Bringing new ideas to the team with the goal of improving the way we deal with our students 
• Support our team achieving our goals and KPIs (QA, Csat, efficiency, AWT)

You bring to Lingoda:

• A native level (C2) of Spanish
• Fluency of English (C1)
• Outstanding experience in the customer service field
• An ability to work remotely and thrive in an international context
• Flexibility to work during weekends (you will always have 2 days off in a row)
• Interest for the online education field and a drive to be part of this constantly developing sector
• A tech-savvy skillset with a reliable internet connection (minimum 300kbps download / 300kbps upload)

You add to our culture:

• You are a fast learner and self-motivated to work independently
• You are communicative, organized, and reliable
• You are a team player and eager to collaborate with others
• You are thriving in an international environment

What you can expect from Lingoda:

• Approachable leaders and transparent communication - every voice counts at Lingoda!
• Company events and colleagues who are always happy to socialise
• A great team spirit and passion for languages
• A well-structured and exciting onboarding process
• The possibility to work remotely from your home or...
• … working from wherever suits you for the day
• Free access to our language classes

Does that sound exciting? Then, send us your CV right away!
We are looking forward to hearing from you!
Your contact person for the position is Viktoria.
We ask that you please apply directly via the link provided in the job description or directly on our website. Due to GDPR regulations, applications sent otherwise will not be considered.
Please note that if you are based outside of Germany that only a freelance contract can be offered. All our contracts whether freelance or regular German employment contract start on a 2 year time period.
It is our commitment that every applicant will be evaluated according to their skills regardless of age, gender identity, ethnicity, sexual orientation, disability status, or religion.