Administrative Assistant & Digital Operations Support

This is a remote position.

Schedule:

• Full-time (35 hours per week), Monday to Friday, flexible schedule during client's business hours
  

Client Timezone: EST

Client Overview

Join a dynamic and fast-growing media and data agency startup that specializes in serving clients across the healthcare industry. This innovative company operates with a lean, collaborative team of 3-5 professionals who are passionate about delivering exceptional results for their clients. As a startup in growth mode, you’ll have the unique opportunity to make a significant impact while working directly with leadership in an environment that values initiative, creativity, and professional development. The company culture emphasizes collaboration, continuous improvement, and empowering team members to contribute strategic insights that drive business success.

Job Description

This is an exciting opportunity to serve as the right-hand support to leadership while playing a crucial role in the operational excellence of a growing agency. You’ll be responsible for managing critical communication channels, coordinating business activities, and providing proactive administrative support that directly impacts client relationships and business growth. This role perfectly blends traditional executive assistant responsibilities with modern digital operations, making it ideal for someone who thrives in a fast-paced startup environment and wants to grow alongside an innovative company. You’ll have the autonomy to make recommendations, implement improvements, and take ownership of key operational processes while supporting the leadership team’s strategic initiatives.

Responsibilities

• Expertly manage and monitor executive email communications, ensuring timely responses and seamless follow-up tracking
  
• Provide strategic email follow-up reminders and maintain comprehensive communication thread oversight
  
• Coordinate and schedule high-priority meetings, conferences, and business conversations through professional email management
  
• Monitor and engage with social media accounts, identifying opportunities for meaningful audience interaction
  
• Respond to social media comments and foster positive community engagement when appropriate
  
• Revitalize and manage neglected personal inboxes, recovering missed opportunities and establishing efficient systems
  
• Proactively identify operational inefficiencies and present strategic recommendations for process improvements
  
• Maintain comprehensive oversight of daily operations while suggesting innovative enhancements
  
• Support overall business growth through exceptional administrative excellence and strategic thinking
  

Requirements

• Demonstrated expertise in email management and organizational systems with proven track record of efficiency
  
• Experience with social media monitoring, engagement strategies, and community management
  
• Proactive mindset with strong analytical skills and ability to make independent, strategic recommendations
  
• Exceptional written communication skills for professional correspondence across various channels
  
• Self-motivated with ability to work independently while maintaining regular, effective communication
  
• Previous experience supporting executives, business leaders, or senior management teams
  
• Technology-savvy with enthusiasm for learning new systems and digital tools