RN-System Operations Center

This position is part-time, 24 hours per week, and will be located at the UH Management Services Center in Shaker Heights, OH.

Position Summary/Essential Duties:  

Provides virtual clinical care to patients within the recognized scope of practice for the profession and professional licensure requirements 

Provides clinical triage and clinical support using established protocols during in-bound and out-bound telephone communication with patients, family, caregivers and other members of the healthcare team 

Assists in coordination of incoming patient transfer requests with receiving facility and physicians 

Demonstrates technical skills in care delivery that result in safe practice and positive care outcomes  

Possess and obtain working knowledge of external and inter-facility protocols and standards of practice  

Demonstrates clear communication and effective collaboration to optimize patient care and clinical operations  

Delivering exceptional customer service while facilitating communication across multiple disciplines 

Work with all System Operations Center (SOC) staff in a team orientated, collaborative approach 

Responsible for promoting a Best Place to Work Culture and positive and professional work environment 

Actively participates in the development and implementation of performance/quality improvement 

Other duties as assigned