Director, Commercial Master Data Management

 Director - Commercial Master Data Management

The Director, Commercial Master Data Management will be responsible for establishing key Master Data assets (including Customer) as trusted sources of truth and ensuring appropriate use of Master Data by the Commercial organization. This position will define and lead Master Data Management (MDM) strategy, MDM governance, MDM capability development / enhancement, MDM operations, and Master Data integration with other data and systems in the Commercial infrastructure. This position will play a key role in the Data, Analytics & Insights organization reporting to the Head of Commercial Data Management and will lead a team of internal and external data stewards and MDM system analysts and developers. The ideal candidate should have extensive knowledge in Pharma Commercial MDM solutions and Customer/Payer/Product Master Data, understand downstream business impact, and have the ability to advocate, adopt, and lead the implementation of best practices to optimize our Master Data as business strategy and technology evolve.    This role will be based in Waltham, MA with a weekly hybrid office schedule.                     

RESPONSIBILITIES: 

Functional ownership

• Serve as the business owner for Commercial MDM solution and Master Data Stewardship, and provide guidance in day-to-day MDM operations

• Identify and lead specific MDM projects to meet business needs, manage project timeline and deliverables, and ensure department performance goals are aligned with company objectives and achieved

Strategic Leadership

• Lead the development and execution of short-term and long-term MDM strategies, including the evaluation and implementation of the optimal MDM solution, reference data sources, and operating model

• Lead the development of new MDM capabilities such as Patient Mastering, and integration across commercial systems such as CRM and Commercial Data Warehouse

• Maintain the MDM solution as the single source of truth for Master Data leveraged by all downstream applications, reporting, analytics, and operations

Operational Excellence

• Focus on Master Data quality by developing key metrics to proactively monitor data quality and downstream business impacts, investigate and resolve ongoing and legacy data issues such as over/under merges, account affiliation and taxonomy review and cleanup

• Manage and triage ad-hoc business requests, oversee the resolution of field submitted data change requests (DCRs) and field data inquiries 

• Optimize MDM processes, and lead the development of Standard Operating Procedures (SOP) 

Cross-functional Collaboration

• Collaborate and manage stakeholders across Data, Analytics & Insights, Commercial Operations, Market Access, Sales, Marketing, IT, and external data management services providers.

• Lead cross-functional discussions to understand and document business requirements for Master Data; communicate and set clear expectations on how appropriate solutions are identified and implemented to meet business needs

Basic Qualifications

EDUCATION AND EXPERIENCE:

• Bachelor’s degree required, post-graduate degree preferred; Major in Mathematics, Computer Science, Business Analytics, Business Management, Information Management, Operations Research, or related subject

• Extensive knowledge of pharma commercial MDM, cloud-based solutions (Informatica, Reltio, and/or Veeva), and downstream business impact required

• Experience leading internal and external teams of data stewards and system analysts required

• Business and technical fluency in CRM, Data Warehouse, SQL, Excel, and PowerPoint required.

• 10-12 years' experience with 4-6+ years’ supervisory experience in MDM within a commercial organization in the pharmaceutical