Operations Specialist (Health Research Team)

Milliman is seeking an Operations Specialist to join our Health Research Team (HRT). This is a multifaceted role that combines responsibilities in product licensing administration and fulfillment, help desk support, SharePoint maintenance, and other general administrative tasks. The ideal candidate will possess strong organizational skills and exhibit excellent communication abilities. The person in this role will have direct, daily client contact with numerous Health Research Team members, other Milliman professionals, and outside contacts (on occasion). This position reports to the Health Research Team’s Senor Manager Project Management Office and Vendor Contract Management.

Who We Are 

The Health Research Team supports Milliman products and practices in a variety of capacities. These include but are not limited to financial functions, client support, project management, data engineering, and data analytics services. As a shared service team, we pride ourselves in delivering high quality, timely support to Milliman’s clients, consultants, and leadership teams.

Job Responsibilities

Help desk and Product licensing support

• Triaging inquiries, directly answering questions from health professionals
• End to end product licensing and fulfillment including tracking and renewal of licenses
• Ensuring all licensing agreements and associated documents are properly executed and maintained 

Process documentation / Operational efficiencies

• Monitor and analyze operational processes to identify areas for improvement
• Implement and maintain efficient workflows to enhance productivity and accuracy
• Develop and document standard operating procedures (SOPs) to ensure consistency and compliance

General administrative tasks

• Data downloads
• Assist in logistics of team events
• New hire onboarding (timesheets, equipment, office badge, etc.)
• Additional general administrative tasks, as necessary

 Support special projects and initiatives as assigned

 Minimum requirements

• Bachelor’s degree or higher in business administration, operations management, project management, or related field
• 3 years of proven work experience in an operations role, preferably in a professional services or consulting environment
• Proficiency in Microsoft Office Suite, particularly Excel, Word, Outlook, SharePoint, and Teams
• Excellent verbal and written communication skills
• Strong analytical and problem-solving skills
• Strong organizational and time-management skills
• Detailed-oriented with a focus on accuracy and quality

Competencies and Behaviors that Support Success in this Role 

• Experience in a help desk support role
• Familiarity with product licensing and/or access fulfillment processes
• Experience with Client Relationship Management systems (e.g., Salesforce, Dynamics CRM) and/or EFT site management
• Ability to comfortably lead / facilitate meetings by asking value-add questions and providing meaningful input
• Thrives in a fast-paced environment 
• Adaptable/Flexible: Skilled at adjusting priorities and working under pressure
• Ability to prioritize and manage concurrent projects with attention to project deadlines
• Ability to work independently and as part of a team in a fast-paced environment
• Strong decision-making skills, with the capacity to evaluate options and make sound judgments independently
• Continuous improvement mindset: Proactively seeks opportunities for improvement and innovation

The Team

Milliman is one of the leading experts in healthcare financing and delivery. We advise clients on a wide range of issues—from assessing the impact of healthcare reform on organizations or populations to streamlining operations while advancing the quality of patient care. Our consulting work is supported by a powerful toolkit of data analytics solutions and informed by the most trusted, comprehensive set of cost guidelines in the industry.  

Through a team of professionals ranging from actuaries to clinicians, technology specialists to plan administrators, we offer unparalleled expertise in employee benefits, investment consulting, healthcare, life insurance and financial services, and property and casualty insurance.

Location: This role is based out of the Milliman office in Chicago, IL, but candidates hired into this role may work remotely anywhere in the US or in th