Bilingual Visitation Center Monitor (Part-time)

THIS IS A NON-CIVIL SERVICE POSITION

CITY OF BALTIMORE, MAYOR’S OFFICE OF NEIGHBORHOOD SAFETY AND ENGAGEMENT

BI-LINGUAL VISITATION MONITOR (Part-time)

POSTING DATE:

1/14/2026

HOURS:   Part-time Hours

SALARY: $20/Hourly – No Benefits

GET TO KNOW US

Welcome to the City of Baltimore! Experience the reward of a fulfilling career and enjoy the added element of excitement in a vibrant, diverse atmosphere. The City of Baltimore offers limitless opportunities to help drive social impact, both on the job and in the community, while serving its citizens. Join us in making Baltimore a great place to live and work. In the City of Baltimore, we hire great people and provide them with the skills and opportunities to grow toward their career aspirations. If you are looking for a career change or are interested in learning more, explore our opportunities and benefits programs. We are excited to have you as a part of the City of Baltimore Team!

SUMMARY OF POSITION

The Mayor’s Office of Neighborhood Safety and Engagement is seeking a bilingual
monitor for the City’s Visitation and Exchange Center. This position requires
fluency in English and Spanish. The Baltimore City Visitation Center is a safe
place where families with histories of domestic violence (intimate partner
violence) can engage in visitation between children and their visiting parents in a
monitored setting or participate in monitored exchanges of children for weekend
visits with their non-custodial parents. The selected candidate will report to the
Center’s Program Director and work closely with Center Supervisors, Security,
and other staff Monitors. This individual must be collaborative, possess
emotional intelligence, and demonstrate sound decision-making and judgment
that reflect a high regard for the safety, respect, and confidentiality of all Center
staff, visitors, and partners. The ideal individual must enjoy working in a
mission-driven, community-focused effort to help individuals and families find a
pathway to healing.

ESSENTIAL FUNCTIONS

(The  following  examples  illustrate  the  work  performed  in  this  position.   Position may require some, or all, of these examples; this list is not inclusive.  Position may require related duties not listed if necessary to accomplish the work of the agency.)

• Observe visitation sessions between visiting parents and children, at times
  observing visitation for several families simultaneously.
• Intervene as necessary during visits or exchanges to address any concerns that
  arise between parents and/or children.
• Keep accurate and complete records of any safety concerns or potential problems
  that come up during a visitation session.
• Meet parents and/or children before and after visits to check in with them and
  refer them to any needed services or programs.
• Maintain clear and consistent communication with the on-site supervisor, on-site
  police, other monitors, and volunteers whether by phone, email or in person.
• Coordinate the safety of visits by being available to accompany individuals
  wherever needed in and around the building.
• Maintain client files.
• Maintain personal timesheets and invoices.
• Discuss case progress and concerns with supervisors as well as attend occasional
  meetings about case status and other center operational issues.
• Attend preliminary training sessions once hired, as well as some continued
  trainings as they arise.
• Comply with all Visitation Center policies and procedures, including client
  confidentiality, safety, and mandated reporting procedures.
• Administrative and operational duties as needed.

EDUCATION AND EXPERIENCE REQUIREMENTS

Education:    An Associate degree or some college in social services field preferred.

LICENSE, REGISTRATION AND CERTIFICATE REQUIREMENTS

• N/A

KNOWLEDGE, SKILLS, AND ABILITIES

• Must be fluent in Spanish and English.
• Must be 21 years of age or older.
• Must be familiar with and have experience working with at risk families of
  domestic violence, survivors and/or offenders.
• Must have good oral and writing skills.

ADDITIONAL INFORMATION

BACKGROUND CHECK

Eligible candidates under final consideration for appointment to positions identified as positions of trust will be required to complete authorization for a Criminal Background Check and/or Fingerprint s