Lead Patient Coordinator

Description

DUTIES AND RESPONSIBILITIES

• Sets the tone and leads by example to ensure an efficient and high quality operation through effective planning, leading, and organizing.
• Assist management in establishing work procedures for front office staff, and implementing policy and procedures in front office department
• Facilitates patient flow by following check in protocols, being aware of delays, and communicating with patients and clinical staff.
• Welcomes and greets all patients, visitors, and guests in person or over the phone
• Registers new patients and updates existing patient demographics by collecting detailed information, including personal and financial information
• Take messages for providers and staff as needed.
• Assist in the selection of new front office staff
• Trains and orients new front office employees
• Provide continuous and on-going training and reinforcement skills to patient care coordinators.
• Is aware of, able to abide by and enforce, all HIPAA regulations protecting patient confidentiality.
• Copy, scan, and fax documents as needed
• Maintain provider schedules by following office scheduling policies and protocols while ensuring provider time is maximized.
• Responsible for keeping front office and reception area clean and organized.
• Attend trainings and meetings as needed.
• Able to anticipate inventory and equipment needs and communicate needs to appropriate staff.
• Order and maintain front office supplies, ensures mail is opened and processed, offices are opened and closed according to established procedures.
• May perform other duties assigned by management as needed.

Requirements

Requirements:

• High School Graduate or GED
• 3 years of front office experience in Community Health setting preferred