Customer Service Representative

Creating Peace of Mind by Pioneering Safety and Security

At Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 30 brands, 12,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond. Additionally, in 2024 we were awarded the Gallup Exceptional Workplace Award, which recognizes the most engaged workplace cultures in the world.

Customer Service Representative- Stanley Access Technologies, Remote Full Time 

Shift: Monday - Friday 2:30pm-11pm (Hours to be worked in EST)

Stanley Access Technologies is recognized as an industry leader in the manufacturing, installation, and servicing of automatic doors. Our growing product and service offerings have driven significant growth for our service business. Join our world class team of diligent problem solvers, innovators, fresh thinkers, and communicators who excite and inspire others.  

Customer Service Representative 

Stanley Access Technologies seeks a self-motivated, results-driven team player to fill a remote Customer Service Representative position.  The position will provide customer service support by verifying the accuracy of service orders and service requests in a timely manner. Assist customers by ensuring all necessary data is obtained to accomplish these objectives.  Ideal candidate to initiate and/or implement corrective action as needed to provide customers with support and achieve corporate and department goals. In addition, this position will support the customer by providing basic product knowledge on routine issues, as well as support Sales and Field operations necessary to meet customer needs and expectations. 

What You Will Do: 

• Review, edit, process, and verify the accuracy of service requests from customers utilizing various inbound systems such as Five9, Service Channel, FM Pilot, etc. 

• Initiate and follow up on required action in response to customer service change requests, by assisting in the maintaining accurate customer master data. 

• Communicate and work closely with appropriate departmental personnel. 

• Recommend changes to existing methods and systems to increase the accuracy, efficiency, and responsiveness of the Customer Call Center. 

• Provide back-up support to other group members in the performance of job duties as necessary. 

• Receive, evaluate, and answer customer inquiries of a general nature in a timely manner using available resources and training material that are provided. 

• Hold high standards of conduct with utmost professionalism and respect when engaging with external and internal customers. 

• As a representative of the Company, you are the face of the customer and candidate to consistently maintain positive, effective relationships with all customers. 

• Performs duties and responsibilities as described in the provided systems. 

• Perform other related duties in support of the team as assigned by management. 

• Work hand in hand with the branches to provide a seamless process for our customers. 

What You Need to Succeed: 

• High School Diploma or GED with 1-3 years of experience or equivalent work experience 

• Ability to work on Eastern Standard Time 

• Proficient computer skills 

• Must have a flexible schedule and able to work the on-call shift as needed<