Lead Tech- Dr. Cook’s Team

Description

RESPONSIBILITIES:

• Collaborate regularly with the Center Manager to ensure patient satisfaction and clinic effectiveness.

• Serve as a point of contact for the techs and the center manager.

• Keep in regular contact with the center manager to offer suggestions on how to boost clinic

productivity and efficiency.

• Take part in clinic-improvement initiatives.

• Compile patient complaints and issues, and work with the center manager to find solutions.

• Assist with maintaining regulatory compliance and standards for care quality, e.g., MIPS, OSHA.

• Maintain knowledge of every area of the clinic, including the front desk, medical records, surgical

 scheduling, and call center for coordination purposes.

• Provide input for tech scheduling.

• Lead clinical staff effectively in a single office location (up to 10 techs).

• Be an EMR super-user.

• Train and on-board new techs.

• Precept current techs or tech trainees as instructed by the center manager or tech trainer.

• Monitor techs for productivity and compliance with clinic policies, including, but not limited to spot-

checking proper charting and MIPS documentation by techs, attendees are properly documented,

and diagnostic images are upload properly to the EMR.

• Ensure that all tasks and patient contacts carried out by techs adhere to WEI's mission and core

values.

• Assist with personnel actions such as performance evaluations, interviewing new technicians,

and evaluating ophthalmic skills.

• Arrange and take part in tech and lead tech training.

• Actively engage in continuing education by attending to pertinent educational seminars and

webinars and remaining up to date with all best practices.

• Ensure that patient workups are accurate and thorough. Maintain a smooth patient care process.

• Maintain the lunch rotation and schedule, including their own, to ensure smooth clinic flow.

• Manage the office's inventory supply requirements and confirm delivery of the products.

• Hold themselves and other techs accountable for keeping track of the equipment's upkeep and

calibration, and maintaining the safety and cleanliness of the clinic, including, but not limited to:

 o Diagnostic equipment is calibrated properly and regularly according to standard.

 o Equipment, slit lamps, and projector lights are properly shut down at the end of day. o Tonopen/iCare/Pachymeter are returned and properly stored in a case at designated

area at the end of day.

 o Surgical instruments are properly sterilized, labeled and stored at designated area. No

soiled/unsterilized instruments are left in the exam lanes/clinic.

 o Attest sterilization and monitoring, and autoclave’s cleaning and inspection are done on

 routine basis.

 o Exam lanes are sanitized regularly and closed at the end of day.

 o Routine drops are properly dated and restored to each exam lane at the end of day.

• Complete tasks requested by Providers and delegate as appropriate.

• Assist with patient triage for all incoming calls and walk-ins.

• Respond to ModMed tasks and IntraMail within expectations.

• Finish patient workups, diagnostic tests, and other ophthalmic tech duties when necessary.

• Carry out higher level duties deemed acceptable for clinics by the Center Manager.

• Carry out other responsibilities as assigned by the Center Manager and as needed.

Requirements

QUALIFICATIONS:

 • Minimum of four (4) years’ experience in an ophthalmic practice.

• Minimum of four (4) years’ experience performing ophthalmic procedures and diagnostic testing.

• COA or COT certification; if non-certified, COA must be obtained within 6 months of hire date.

• Ability to effectively prioritize multiple patient care needs.

• Ability to lead and provide guidance in all situations.

• Experience in using Electronic Medical Records (EMR), EMA/ModMed preferred.

• Reliability and dependability.

• Strong organizational skills.

• Excellent written and verbal communication skills

• Proficient in Outlook and Microsoft Office.

• Flexibility (may require some early mornings and evenings)