Manager - Clinical Laboratory Services

POSITION SUMMARY

Relocation Assistance available up to $15,000

 

Pay range: $96,449.60 to $150,696.00

 

The Manager for Clinical Laboratory Services provides management and leadership direction for the clinical operations of Phlebotomy, Processing and Support operations of Client Services and Outreach Clients. Works cooperatively with the Administrative Director and Medical Director to manage the physical and human resource assets in accordance with departmental, hospital, and corporate policies. Manages the departments at high standards consistent with all quality policies and to meet all accreditation requirements. Provides education, leadership and guidance to the staff to ensure staff’s success and compliance with department and organizational standards.

 

KEY RESPONSIBILITIES – 

Performed majority of the time:

·       OPERATIONS MANAGEMENT: Directs operations in the Phlebotomy, Processing, Client Services and Outreach Services. Demonstrates high-level customer service to both internal and external customers by timely responsiveness to customer needs. This includes acting at all times to ensure client satisfaction through positive interaction, excellent telephone and face to face communication skills, effective workflow management of specimens, paperwork, client requests thorough problem-solving, and ensuring that the same standards are met by supervised staff.  Interacts with clinicians, patient care staff, and other clients regarding aspects of sample collection, specimen handling, internal and external client communication. Formulates policies and procedures to ensure consistent and reliable policies. Reviews policies and procedures with director and writes procedures in standard formats for distribution and implementation among section staff. Trains section staff in standard operating procedures to ensure consistently optimal service in all situations. Serves as a resource for other laboratory and hospital staff. 

·       HUMAN RESOURCES MANAGEMENT:  Designs and implements staffing plans which ensure coverage of work, meeting turnaround time goals, and high quality results on all shifts.  Selects employees who demonstrate understanding of organizational culture and job-specific duties and provides continuous feedback, encouragement, and coaching and addresses employee performance issues. Manages human resources according to hospital policies and procedures.    Manages human resources according to labor laws and collective bargaining contracts with no repetitive violations of contract articles or labor laws or untimely response to filed grievances.  Works with staff to recognize team and individual accomplishments, ensure open communication, teamwork, and high level customer service.

·       ASSET MANAGEMENT:  Assists in the development of section’s capital budgets.  Projects needs, budgets, and submits proposals within expected format, procedures and time lines.  Manages equipment repair and maintenance according to hospital policies and procedures.  Works with technical staff to ensure optimal quality and functionality of equipment at all times.  Manages current and future space needs according to operational requirements.  Meets all equipment and space-related accreditation requirements at all times.

·       QUALITY AND REGULATORY MANAGEMENT:  Works with technical staff to ensure compliance with DNV CAP, CMS and other regulatory agency standards.  Develops Quality Assessment and Improvement programs for all sections’ services according to departmental and hospital Quality policies.  Works to assure effective, compliant technical billing.  Assists in data gathering for quarterly QI reports.  Submits data when requested and responds to any deficiencies within required timelines.  Maintains personal professional certification and current knowledge of technological and management applications that apply to areas of responsibility.

·       MARKET INITIATIVE:  Develops and maintains a customer service program.  Utilizes external surveys, other customer input, and internal departmental data for improvement initiatives, and timely responses.  Assures department is strategically positioned for the competitive market.

·       Performs other duties as assigned by Director.

·       Able to steps in and cover a shift in case of emergency or staff shortages.

Performed occasionally but critical to successful performance of the job:

·       Attends continuing education activities to enhance skills.

·       Attends and participates in section and departmental meetings, hospital manager’s meetings, hospital-wide committees/activities.

Decision making and budget responsibilities (e.g. impact limited to the employee, entire unit or organization-wide):

·       Decision making is influencing the department and can influence the organization.