IM Operations Senior Consultant

As an Operations Senior Consultant you will support system administrative access and troubleshooting functions for Individual Markets New Business and InForce operations. Using subject matter expertise, you will participate in the review of business processes to ensure the department is operating within the parameters of industry and regulatory compliance requirements. You will collaborate on or lead cross functional projects and act as business liaison to define detailed requirements, conduct testing and provide status updates to management and project teams. You will model and lead adoption of change to move the organization forward in support of strategic goals and objectives!

You are

As an Individual Markets’ team member, you're at the heart of business operations. If you thrive as a member of a dynamic team, are highly accountable and motivated to improve and deliver the customer experience by contributing to team and company success. You are viewed as a subject matter expert and consistently relied upon for advice and guidance to articulate the best path to realize solutions that create the best possible customer experience. You will have the opportunity to be creative, innovative, and champion ideas that impact individual and team results. At Guardian, we respect work life balance and offer the opportunity for mobility and working remotely.

You will

• Leverage SME knowledge of business operations to ensure requirements created for initiatives meet the vision, goals, and objectives of IM Operations and of the organization.

• Provide support to technology and testing teams to ensure functionality is delivered and used correctly. Assist the creation and review of test plans, test cases, and test results to ensure complete validation.

• Ensure post-production verification of functionality to ensure original vision is realized. Work within administrative teams to resolve complex and intensified customer facing issues. Maintain and prioritize inventory of outstanding defects and enhancements.

• Collaborate on or lead cross functional projects and act as business liaison to define detailed requirements and provide status updates to management and project teams.

• Monitor overall service interactions to proactively identify gaps and recommend improvements.

• Leverage the IM shared service team to create and execute production delivery and communication plans to ensure operational readiness. Partner with shared services to develop, publish and maintain procedures to ensure proper usage of delivered functionality.

• Proactive monitoring of productivity and quality trends, partnering with Learning & Development as needed to address training opportunities.

• Apply problem solving and make critical decisions regarding functionality and priority across operations and project teams with a focus on delivering value.

• Define, create, maintain, and use reporting and analytics to quantify initiative benefits and drive future improvements with an emphasis on service excellence and efficiency.

You have

• BA/BS degree preferred, but not required.

• Experience with life, disability, systems, and data preferred.

• Exceptional problem-solving skills with demonstrated success.

• Excellent verbal and written communication skills required.

• Highly proficient in managing multiple priorities.

• Proficiency in Outlook, Microsoft Word and creating Excel spreadsheets and PowerPoint presentations.

• Outstanding attention to detail demonstrated across a variety of tasks

• Ability to collaborate with both internal and external resources.

Salary Range:

$67,450.00 - $110,815.00

The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation.

Our Promise

At Guardian, you’ll have the support and flexibility to achieve your professional and personal goals.  Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.

Inspire Well-Being

As part of Guardian’s Purpose – to inspire well-being – we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues. Explore our co