CLIENT EXECUTIVE PARTNER

Description:

 

Client Executive Partner is a primary point of contact for the client, with responsibility for growing the business relationship and performance of the contracted services. Executive Partner role requires P&L experience, in depth industry experience, building strong client relationships, a track record of technology sales success, and a solid understanding of IT service delivery and operational processes. Client Manager role is involved with hands-on leadership to the account team focused on continuously improving customer satisfaction, expanding our solutions portfolio, and supporting our client's digital transformation strategy.

 

MUST HAVE’S FOR THIS ROLE:

This role is the key connection with the client.  In order to be successful in this position you will need:

1. To have a proven history of managing $130M+ P&L’s.
2. Proven history of managing large/complex projects.

(i.e. Data Ctrs of 6,000+ servers, Infra Services, etc.)

               3.    Very strong relationship building abilities.

               4.  Excellent communication skills

               5.  You must have State experience and live in Austin.  (Relocation is an option for the right candidate).

 

Core Responsibilities

• This is a senior position which requires the individual to work independently, making sound business decisions based on broad IT expertise, client knowledge and industry experience
• In depth experience in managing P&L
• Ability to build and maintain strong working relationships with key internal business partners is critical 
• Be involved in all services delivered to the client
• Cultivate client executive relationships/engagement
• Understand client business strategy
• Leverage company resources to bring innovation supporting the client’s business and processes and future transformation plans
• Drive profitable growth within the account
• Support setting strategy for client account
• Improve account profit margin
• Share responsibility of overall customer satisfaction

 

Minimum Qualifications

• Bachelors' degree or equivalent experience is required
• 5+ years of experience in public sector Industry required
• Minimum 10 years in sales or client services required
• Financial Management, P&L ownership.
• Exceptional quality level of Client/Customer Service and deep delivery experience
• Possess understanding of Public sector business functions, e.g.: Procurement, Business model, Client Services.
• Senior client sales /sales management track record, strong negotiation skills.
• Exceptional verbal and written communication
• Ability to create and manage relationships at CxO level
• Strong market, IT delivery and technical knowledge
• Entrepreneurial, proactive, leadership, teamwork, team coaching, competitiveness
• Strategic thinker.
• Passion for Customer Service.<