Corporate Quality Assurance Manager

The Corporate Quality Assurance Manager is responsible for ensuring all operations meet the highest standards of production quality.  This position is responsible for designing and executing a robust quality program across multiple sites, aligning practices and procedures to achieve operational excellence and meet customer expectations. Working with partners in Operations, Commercial, Supply Chain and Quality, this position is responsible for driving initiatives and improvements that enhance the consistency and quality of Carmeuse products. 

Quality Development & Oversight

• Review corporate-wide quality standards, which include representative sampling methodology, reporting of quality and identifying and resolving areas for improvement. 

• Ensure alignment with ISO standards by working closely with the Quality Systems Manager.

• Coordinate with Commercial, Supply Chain, Engineering, and Operations to resolve quality issues.

• Offer support to Operations for any quality related concerns.

Process Control & Improvement

• Monitor and analyze production data to identify trends and drive continuous improvement.

• Collaborate with operations teams to optimize processes and reduce variability in product quality.

Training & Culture Building

• Work with the Quality Systems Manager to develop and deliver training programs on emphasizing quality standards and execution of quality procedures.

• Promote a culture of quality, internal and external customer satisfaction and accountability throughout the organization.

• Assist the organization in Change Management initiatives as they relate to the Quality Program. 

Reporting & Metrics

• Track and report key quality metrics to senior leadership.
• Recommend strategic initiatives based on data-driven analysis.

Site Engagement & Travel

• Travel regularly to mining sites, both US and Canada to support local quality teams and to ensure consistent implementation of quality program.
• Build strong relationships with site leaders and AQMs to provide hands-on guidance for quality improvement initiatives.  

Authority

• Responsible for the quality programs, practices, policies and systems throughout North America

Key performance indicators

• Customer satisfaction; internal/external
• Quality goals are met in a manner that supports the strategic business goals
• Continue ISO 9000 Certification
• Effective implementation of quality management system

Basic Requirements (Education, Level of Experience, Language)

• Bachelor’s or Master’s degree in Engineering, Geology, Quality Management, or related field.
• Proven ability to build strong relationships cross functionally. 
• Minimum 7–10 years of experience in quality management, preferably in mining or heavy industry.
• Experience influencing operations, assuring alignment, and execution of team objectives. 
• Strong knowledge of ISO standards, Six Sigma, and continuous improvement methodologies.
• Experience with digital Quality Management System platforms and data analytics tools.
• Excellent leadership, communication, and problem-solving skills.
• Required travel ~50%
• Experience implementing quality systems in remote or multi-site operations.
• Ability to lead cross-functional teams and manage change initiatives.
• Strong knowledge of field sampling and representative sampling methodology. 

Knowledge

• Knowledge of ISO 9000 standard and/or other related man