Salesforce CRM Lead

JOB TITLE: Salesforce CRM Lead

DEPARTMENT: Information Technology

REPORTS TO: Director of IT and Systems Development

FLSA STATUS: Exempt

JOB TYPE: Full time, Salaried

LOCATION: Remote/USA

COMPENSATION: $115K-$125K

SUMMARY OF POSITION

We are seeking a skilled and experienced Salesforce CRM Lead to lead our Salesforce implementation and drive the strategic use of the platform to enhance customer relationships and business processes. The ideal candidate will have a deep understanding of Salesforce capabilities, strong leadership skills, and a proven track record of successful CRM implementations.

ESSENTIAL RESPONSIBILITIES

• Salesforce Implementation and Customization:

◦ Lead end-to-end implementation projects, ensuring alignment with business objectives and user requirements.

◦ Customize Salesforce solutions to meet specific organizational needs, leveraging declarative and programmatic tools.

• Team Leadership:

◦ Manage and mentor a team of Salesforce administrators/developers.

◦ Provide guidance on best practices, development standards, and emerging Salesforce technologies.

◦ Foster a collaborative and innovative team culture.

• Strategic Planning and Roadmap Development:

◦ Develop and maintain a strategic roadmap for Salesforce CRM, aligning it with overall business goals.

◦ Collaborate with stakeholders to identify opportunities for process improvement and automation.

• Integration and Data Management:

◦ Oversee the integration of Salesforce CRM with other business systems.

◦ Ensure data integrity and quality within Salesforce, implementing best practices for data governance.

• Analytics and Reporting:

◦ Design and implement robust reporting and analytics solutions within Salesforce.

◦ Utilize Salesforce reporting tools to provide insights into sales performance, customer behavior, and other key metrics.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 8-10 years proven experience leading Salesforce CRM implementations.
• Salesforce Administrator and Developer certifications are required; additional certifications (e.g., Advanced Administrator, Platform Developer) are a plus.
• Experience with CPQ.
• Strong understanding of CRM processes, sales methodologies, and customer engagement strategies.
• Excellent communication and stakeholder management skills.
• Strong analytical and problem-solving skills
• Collaborative, team player who is driven by results

PHYSICAL DEMANDS & WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.

Benefits

• Medical, Dental, Vision
• Basic Life AD&D (100% employer paid)
• Short Term Disability (100% employer paid)
• Long Term Disability (Not employer paid)
• 401(k) + matching
• Supplemental Insurance
• Flexible Spending Account
• Paid Time Off
• Paid Parental Leave (6 weeks)
• 2 Volunteer Days
• 9 Company Paid Holidays
• Employee advocates serving to sustain employee wellness in the workplace