Localization Project Coordinator, Production (Contractor)

<h1><strong>About LILT</strong></h1><p><strong>AI is changing how the world communicates — and LILT is leading that transformation.</strong></p><p>We're on a mission to <strong>make the world's information accessible to everyone</strong>, regardless of the language they speak. We use cutting-edge <strong>AI, machine translation, and human-in-the-loop</strong> expertise to translate content faster, more accurately, and more cost-effectively without compromising on brand, voice, or quality.</p><p> At LILT, we empower our teammates with leading tools, global collaboration, and growth opportunities to do their best work. Our company virtues—<strong>Work together, win together; Find a way or make one; Quicker than they expect; Quality is Job 1</strong>—guide everything we do. We are trusted by<a href="https://www.linkedin.com/company/intel-corporation/" rel="noopener noreferrer nofollow" target="_blank"> Intel Corporation</a>,<a href="https://www.linkedin.com/company/canva/" rel="noopener noreferrer nofollow" target="_blank"> Canva</a>, the<a href="https://www.linkedin.com/company/deptofdefense/" rel="noopener noreferrer nofollow" target="_blank"> United States Department of Defense</a>, the<a href="https://www.linkedin.com/company/united-states-air-force/" rel="noopener noreferrer nofollow" target="_blank"> United States Air Force</a>,<a href="https://www.linkedin.com/company/asics/" rel="noopener noreferrer nofollow" target="_blank"> ASICS</a>, and hundreds of global Enterprises. Backed by Sequoia, Intel Capital, and Redpoint, we’re building a category-defining company in a $50B+ global translation market being redefined by AI.</p><p></p><h1><strong>The Production Team at LILT</strong></h1><p>LILT’s Production Team is a global workforce, operating across four continents.  We are passionate about localization and making information accessible to all.  The Team spans project management, program management, quality, and talent management, working with some of the world’s largest organizations.  </p><p>Working in LILT’s Production Team you will have access to leading tools, collaborative teammates, and opportunities to make a real impact.</p><p></p><h1><strong>What You’ll Do</strong></h1><p>The Project Coordinator ensures successful production execution across a portfolio of accounts. </p><p>Under the supervision of a Project Manager or Senior Project Manager, the Project Coordinator provides back-office (non-customer facing) support in a specific timezone to enable 24/5 production delivery. </p><p>They will work with a team of production managers, primarily based in Europe, and a base of project coordinators who are located globally.  </p><p></p><h1><strong>Key Responsibilities:</strong></h1><ul><li><p>Executes project management tasks as required by the Production Team. </p></li><li><p>Utilises a range of technical tools and systems to executive tasks, including Jira, LILT Translation Editor, QA tools, Front, and Retool. </p></li><li><p>Provides the necessary status updates and handovers to their Production Managers/Leads as well as Production Coordinator peers.</p></li><li><p>Maintain and exceed performance against KPIs.</p></li></ul><p></p><h1><strong>Skills and Experience:</strong></h1><ul><li><p>Assigning linguists to projects based on predefined team lists and by applying automation.</p></li><li><p>Setting and managing project deadlines according to customer SLAs.</p></li><li><p>Tracking assignment status, including acceptance and rejection rates from linguists.</p></li><li><p>Communicates well with local colleagues and internal production team members</p></li><li><p>Communication with linguists to confirm project status, any risks/issues impacting ability to deliver on time.</p></li><li><p>Coordination of queries from linguists; logging queries in the appropriate format/platform, directing responses back to linguists within production timelines.</p></li><li><p>Reassignment of projects to alternative linguists as needed to meet project deadlines or mitigate quality issues.</p></li><li><p>Data entry and administration related to linguist performance, availability and payments.</p></li><li><p>Sending and receiving translation quality feedback (revision reports or other format) to linguists.</p></li><li><p>Checking status of QA checks in LILT and following up with linguists on non-completion / non-compliance.</p></li><li><p>Delivering projects by the project deadlines</p></li><li><p>Ensures all system admin, including data entry, is accurate for their accounts</p></li><li><p>Has a clear understanding of all production workflows and processes related to their tasks and duties.</p></li><li><p>Consistently follows correct protocols for their tasks and accounts.</p></li><li><p>Escalates Production risks/blockers in the appropriate manner to their Production Manager or Lead as soon as they arise.</p></li><li><p>Bachelor’s degree (Master's preferred)</p></li><li><p>Proficient in English at a professional level</p></