System Administrator - Riskonnect / Salesforce

Job Description

Position Overview:
The Riskonnect System Administrator ensures optimal performance, security, and user experience of Riskonnect (built on the Salesforce platform). Manage day-to-day administration, collaborate with stakeholders to gather requirements, and implement solutions that streamline workflows, enhance reporting, and drive user adoption. Additional responsibilities include providing user support, performing break-fix activities, complex issue resolution, root cause analysis, and supporting projects involving enterprise application integrations.

Key Responsibilities:

Platform Administration & Security

• Oversee user lifecycle management: set up/deactivate users, manage profiles, roles, sharing rules, and permissions to enforce data governance
• Customize and configure Riskonnect objects, fields, page layouts, record types, validation rules, and Lightning record pages
• Implement automations using workflows, Flow, Process Builder, and approval processes

Reporting & Analytics

• Design and maintain dashboards and custom reports delivering insights into risk, compliance, and operational metrics
• Create and provide data extracts, curated reports, and metrics for business and audit use

Data Management & Integrity

• Perform imports, exports, cleansing, deduplication, and validation to maintain data accuracy and consistency
• Conduct regular audits and alignment checks to ensure system reliability and user trust

Release & Change Management

• Manage sandbox environments, change sets, and Riskonnect/Salesforce upgrades and patches via organized release processes

Support, Training & User Adoption

• Provide first-line support to users; troubleshoot issues, manage support tickets, resolve incidents, and escalate as needed
• Develop training materials, lead user workshops, and promote best practices across departments

System Analysis & Continuous Improvement

• Assess system functionality, data flows, controls, and integration points to identify enhancements
• Collaborate with stakeholders and vendors to prioritize upgrades and optimize platform usage

Documentation & Compliance

• Maintain detailed system documentation: configuration specs, SOPs, process maps, and troubleshooting guides
• Assist audit readiness by contributing to compliance documentation as needed

Required Skills & Qualifications

Technical Expertise

• Deep knowledge of Riskonnect/Salesforce platform administration, including custom objects, automations, security model, and UI customizations
• Strong capabilities in reporting and data visualization for risk and compliance metrics
• Demonstrated skills in data handling: imports, cleansing, audits, and integrity maintenance
• Familiarity with sandbox management and deployment tools such as change sets, sandboxes, and release staging

Certifications

• Salesforce Certified Administrator highly preferred; additional certifications (Advanced Admin, App Builder, Riskonnect-specific training) are beneficial

Support & Troubleshooting

• Proven experience providing Tier 2 support, resolving incidents, and performing root cause analysis in Riskonnect or similar RMIS

Soft Skills

• Excellent communication and collaboration to bridge between IT, risk management, and business users
• Strong analytical mindset, detail orientation, and a proactive approach to system improvement
• Effective time/project management and adaptability to learn new platform features

Experience & Education

• Bachelor’s degree in IT, Risk Management, Computer Science, or related field
• 2‑3+ years administering Riskonnect, Salesforce, or other RMIS platforms
• Exposure to integrations (APIs, data loader) and 3rd-party AppExchange tools preferred

Work Conditions

• Prolonged periods of sitting and/or standing at a computer screen.
• Must be able to sit or stand for long periods of time.
• Must be able to lift 15 pounds at times.
• Occasional domestic travel, via airplane, will be required for meetings.

This is a hybrid role with most time being spent working from home. Attendance at important meetings and events at the local DPR office is required.

Washington and California Applicants:

In compliance with local law, we are disclosing the compensation, or a range thereof, for roles in locations where legally required. Actual sa