Sr Claims Specialist - 90231455 - Washington

Your success is a train ride away!

As we move America’s workforce toward the future, Amtrak connects businesses and communities across the country. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority, and the success of our railroad is due to our employees.

 

Are you ready to join our team?

Our values of ‘Do the Right Thing, Excel Together and Put Customers First’ are at the heart of what matters most to us, and our Core Capabilities, ‘Building Trust, Accountability, Effective Communication, Customer Focus, and Proactive Safety & Security’ are what every employee needs to know and do to be most impactful at Amtrak. By living the Amtrak values, focusing on our capabilities, and actively embracing and fostering diverse ideas, backgrounds, and perspectives, together we will honor our past and make Amtrak a company of the future.

 

SUMMARY OF DUTIES:

Protect the fiduciary interests of the Corporation through prompt investigation and administrative handling of personal injury and property damage claims brought by passengers, employees and others.

 

ESSENTIAL FUNCTIONS:

• Thoroughly investigates liability and damages aspects of accidents/incidents involving reports of personal injury and property damage.
• Establishes appropriate liability accruals/reserves and assures the claims database is accurate and current.
• Contacts claimants promptly, provides assistance, and monitors medical treatment.
• Evaluates claims and lawsuits with respect to liability and damages to determine corporate exposure.
• Accomplishes the fair and equitable disposition of claims and lawsuits by negotiating settlements with claimants and opposing counsel.
• Assists outside counsel in prosecution/defense of lawsuits filed by and against Amtrak.
• Maintains liaison with other departments to ensure effective communication and complete cooperation on claims related matters.
• Mentors less experienced co-workers.
• Manages higher risk, more complex claims and lawsuits with minimal supervision.
• Ability to exercise discretion while working and communicating in confidential settings with sensitive information.
• Takes on managerial duties as needed/assigned by supervision. 
• Interior and external work (including office work, visiting shops and facilities, courthouse and attorney offices) and working in field environment outside with varying weather, noise levels and lighting conditions and uneven walking surfaces including ballast.
• Occasional work away from home, weekends, holidays, odd days and/or shifts.
• Must have access to transportation for use to fulfill work requirements, such as travel to accident and training sites, court appearances, etc.
• May involve responding to accident sites as needed in a variety of hours, including at night.

 

MINIMUM QUALIFICATIONS:
• Baccalaureate degree or equivalent work experience 
• Experience in personal injury claims including litigation experience.
• Ability to attend and pass required training to include RWP training and Claims School.
• Demonstrated experience managing and resolving litigated cases.
• Excellent interpersonal skills.
• Demonstrated organizational skills.
• Excellent verbal and written communication skills.
• Ability to proficiently use Microsoft Office Suite.
• Familiarity with medical terminology and railroad operations. 
• Ability to manage a large work load with attention to detail.
• Ability to deal fairly and effectively with a wide variety of people.
• Must be a team player, able to work under stress and maintain professional composure.
• Ability to teach claims skills to less experienced co-workers.
• Ability to negotiate effectively with claimants, attorneys and involved stakeholders.  
• Litigation experience. 

PREFERRED QUALIFICATIONS:

• 3+ years experience
• Significant experience in railroad personal injury claims.
• Experience with Microsoft Office 365.

 

WORK ENVIRONMENT:
• Interior and external work (including office work, visiting shops and facilities, courthouse and attorney offices) and working in field environment outside with varying weather, noise levels and lighting conditions and uneven walking surfaces including ballast.
• Occasional work away from home, weekends, holidays, odd days and/or shifts.
• Must have access to transportation for use to fulfill work requirements, such as travel to accident and training sites, court appearances, etc.
• May involve responding to