Customer Service Coordinator SV GAM

Your role would be to deliver the highest levels of quality, be customer-oriented and create value for customers as well as for Hapag-Lloyd in the assigned geographical areas of Area North.

• Handling Customer phone calls
• Handling cases correspondence with customer
• Handling booking inquiries as per customer’s request 
• Processing change of destination
• Handling shipment related exceptions
• Acting as point of entry related to VGM exceptions
• Following all the necessary procedures for Special cargo approval
• Following up transshipment
• Building Expertise in all topics related to Export Booking 
• Following standard processes and new requirements as communicated by management 
• Completing all functional internal trainings timely
• Performing other duties as assigned by the superior

• Very good command of written and spoken English (must)
• Comprehensive experience in the liner shipping business including container logistics and haulage
• University degree or equivalent
• Excellent communication skills and proactive attitude
• The ability to work under pressure in fast changing environment 
• The ability to work well with others and follow guidelines 
• Comprehensive and working knowledge of MS Office 

With a fleet of 287 modern container ships and a Vessel Capacity 2.2 million TEU, as well as a Container Capacity 3.2 million TEU including one of the world’s largest and most modern reefer container fleets, Hapag-Lloyd is one of the world’s leading liner shipping companies. In the Liner Shipping segment, the Company has around 13.500 employees and 400 offices in 139 countries. Hapag-Lloyd has a container capacity of 11.9 million TEU – including one of the largest and most modern fleets of reefer containers. A total of 114 liner services worldwide ensure fast and reliable connections between more than 600 ports across the world. In the Terminal & Infrastructure segment, Hapag-Lloyd has stakes in 20 terminals in Europe, Latin America, the United States, India, and North Africa. The roughly 2.600 employees assigned to the Terminal & Infrastructure segment deal with terminal-related activities and provide complementary logistics services at selected locations.