Community Experience Intern

Overview: 

The Community Experience Intern is responsible for executing all assigned tasks related to audience recruitment, rewards and incentives, member engagement and audience operations/administration. Projects will be deployed by Audience Experience Strategists or Managers.  

Fuel Cycle is regularly recognized as a great and innovative place to work. Our recent awards include 2024 Built In Best Places to Work, as well as Comparably Best CEO, Best Company for Women, and Best Company for Diversity. Fuel Cycle is proudly a 2024 Quirk’s Top Company for Consumer Research and Online Panel Communities – MROC, and was named Top 50 Most Innovative by GRIT in 2023. Learn more about our Culture & Values here. 

Key Responsibilities: 

Customer & Account Management 

• Assist with executing customer management tasks, supporting the full audience experience for a portion of the vertical’s book of business. 

• Help with managing audience engagement and recruitment efforts across multiple accounts. 

Consultation & Execution 

• Assist in consulting with customers on services related to audience recruitment, rewards, incentives, engagement, and operations. 

• Support the execution of all projects and tasks as assigned by Audience Experience Strategists or Managers. 

Quality Assurance 

• Help with quality checks on customer deliverables to ensure that they meet expectations. 

Project Management 

• Assist in maintaining project timelines and support communication efforts with customers. 

Your Success Metrics: 

Community/Panel Development 

• Support the development and recruitment of communities to meet customer research needs. 

• Assist with regular consultation with the customer and account team to ensure appropriate audience targets are recruited. 

• Ensure member data is accurate and validated for all communities in your portfolio. 

User Life Cycles 

• Assist in tracking participant ROI and analyze customer budgets and savings on a quarterly basis. 

• Help evaluate recruitment frequencies and methods to assess effectiveness. 

• Support activities during periods of low or no research with non-research or secondary research tasks. 

• Monitor rewards and incentives (if applicable) for success on a monthly basis. 

• Assist with analyzing audience trends to ensure content relevance and interest. 

Audience Experience Hours 

• Support accurate setup and organization of workspaces in Asana. 

• Ensure all hours purchased by customers are used fully each month and that all hours are logged weekly. 

Core Skills & Competencies: 

• Audience Experience: Experience in managing online participant spaces such as communities, panels or large forums, understanding member dynamics, and fostering engagement.  

• Data Analysis: Skilled at interpreting audience experience KPIs, trends, and performance metrics.  

• Strategic Thinking: Keen eye and attention to detail. Ability to develop action plans based on data insights to enhance audience experience success.  

• Customer Relationship Management: Ensures customer satisfaction through effective communication and value delivery.  

• Service Level Compliance: Ensures service hours are logged accurately and meet contractual requirements.  

What you’ll bring: 

• Education: Currently pursuing a Bachelor's degree in a relevant field. 

• Experience: Previous internship or work experience in a customer-facing, data-driven, or research role is a plus. 

• Detail-Oriented: Detail-oriented team members with an eye towards execution and efficiency.  

• Team Player: Strong team player with excellent collaboration skills.  

• Multi-Tasking: Strong multi-tasker with excellent prioritization skills.  

• Customer Focus: Focused on high-quality customer service and deliverables.  

• Analytical Skills: Proficient in data analysis and reporting.  

• Communication: Excellent verbal and written communication skills.