Conference, Graduate, and Specialty Housing Systems Manager

Pay Grade: 30S

Context of the Job:

Residence Life & Housing (RLH) plays a key role in furthering the strong residential character of the University of Delaware. RLH focuses on the campus residential community, comprising over 42 residence halls housing 7,200 students with over $68 million in annual transactions, as it relates to the student experience and belonging and ensures that programs and operations align with and support Divisional and institutional missions.

Under the general direction of the Associate Director of Housing Systems and Data Management, the Conference, Graduate, and Specialty Housing Systems Manager (Manager) provides coordination for major administrative operations performed by Residence Life & Housing through the StarRez platform and assists in the development of all system uses for the StarRez Conference Module for summer housing and manages processes for graduate/specialty student housing. The Manager is responsible for creating and utilizing multiple StarRez modules and other UD licensed software platforms to fulfill various functions of the role.  The manager also serves as point of contact in the areas of graduate and summer housing for application, billing, communication, including website updates and email, and contract management. The Manager coordinates with campus and external partners for summer housing needs, provides reporting and data for internal and campus needs, and coordinates a variety of processes related to the effective and efficient operation of the Office of Residence Life & Housing. Residence Life & Housing maintains an operation 7 days per week, 24 hours per day. As such, the incumbent may need to work non-traditional and weekend hours during key periods of the year.

This position will be required to work during opening and closing timeframes, which typically occur on weekends or during crisis situations.  Additionally, there may be time frames when vacation time is restricted.

 

Major Responsibilities:

• Serve as lead developer with the StarRez Summer Conferencing Module. In collaboration with the Associate Director, assume technical responsibility for the operational stability of the StarRez Conference platform and its dependencies, including new modules, processes, system health, security, system configuration, system workflows, and vendor management.
• Execute all aspects of the Summer Housing and Graduate/Specialty Housing room assignment processes. Assist in the development of unique StarRez modules for each graduate housing facility and contract-term type. Implement data tracking, record-keeping and documentation systems related to functional oversight.   Maintain up-to-date competencies and knowledge of related StarRez modules and data base structures and residence hall configurations with a particular focus on graduate facilities.
• Audit regularly and conduct testing of all elements of both graduate/specialty student process and the Summer Housing/Conferencing StarRez modules to ensure accurate reporting, effective data connections with UDSIS, Billing, UDPD, etc.
• Develop and oversee monthly bill payments for graduate and specialty (if applicable) students including rate table creation, high monthly engagement with student billing procedures, and frequent audits and follow up for any billing or payment issues.
• Initiate and complete graduate and specialty housing assignments via manual assignment, auto-allocation and self-selection. Assist with system set-up and assignment communication tasks for all assignment periods and student populations. Update and utilize reports to navigate and audit the assignment process and implement problem solving strategies to correct discrepancies.
• Manage and complete assignment process for ADA needs and unique needs of graduate students and summer housing registrants. Consult with various University partner offices (Disability Support Services, The Graduate College, Dean of Students Office,  General Counsel, etc.) to facilitate graduate student housing needs in compliance with University, state, and federal policies and procedures.
• Track building use based on maintenance and facility ongoing and emergency use. Manage day-to-day room inventory and audit process with facility managers.  Provide coordination of student room furnishings and other facility needs related to programs through teams in Facilities, Maintenance and Operations.
• Serve as lead point of contact for housing assignment, room change, and cancellation inquiries for graduates and summer program coordinators and participants. Effectively respond to students/participant, families, and the university community facing complex challenges related to functional oversight that cannot be resolved by front-line staff.
• Execute all aspects of room changes, with