Care Educator - MidAtlantic (North Carolina)

Position Summary:

Apellis is dedicated to creating a premier patient services organization that prioritizes support for patients at every phase of their journey. The structure of Apellis is fundamentally rooted in addressing both the emotional and practical needs of patients, with the Apellis Care Educator team at its center.

Care Educators play a vital role in assisting patients as they embark on their treatment journey. Recognizing that our treatment represents a new experience for individuals with rare hematology and/or nephrology conditions—one that can be both liberating and complex—this team is committed to providing answers and ensuring a smooth initiation and ongoing experience with our therapy. Their primary objective is to empower patients, instilling confidence as they begin treatment and ensuring they feel supported by Apellis throughout their entire journey.

We are looking for candidates who are compassionate, empathetic, and dedicated to advocating for patients. It is essential that candidates appreciate the uniqueness of each individual's journey with these diseases and understand that patient support must be customized accordingly. This is a distinctive opportunity to help set a new benchmark for patient support, and we seek individuals who are bold and innovative in exploring ways to enhance support for patients in rare hematology and/or nephrology.

Apellis Care Educators will be aligned regionally, and travel requirements may vary.

 

Key Responsibilities include:

· Provide a compassionate, patient-centered, and empathetic infusion training experience in-home or within healthcare office settings for patients.

· Inform patients and caregivers about Apellis’ products, services, and resources through a personalized approach, acknowledging that each patient and caregiver has unique needs and experiences.

· Educate healthcare provider offices regarding Apellis’ offerings using a tailored strategy, understanding that every office, patient, and caregiver has distinct requirements and experiences.

· Address the various and intricate challenges faced by patients and caregivers in integrating home infusion into their daily lives, serving as a valuable resource and source of information and support. Ensure adherence to applicable industry regulations as well as Apellis’ policies, Standard Operating Procedures, and engagement protocols.

· Collaborate with regionally aligned cross-functional partners and/or field reimbursement managers to guarantee that nursing support is coordinated with specialty pharmacy product delivery and reimbursement processes, facilitating a seamless experience for patients.

· Engage and collaborate directly with internal cross-functional teams, including Market Access, Medical Affairs, and Patient Advocacy, to prioritize tasks and manage multiple projects related to patient education.

· Participate in and complete mandatory training on Disease, Product, Adverse Events, and Pharmacovigilance.

· Embrace an entrepreneurial mindset and adaptability as a vital member of the launch team, contributing to process definition and execution.

· Assist patients enrolled in the planned Early Access Program (EAP) under the guidance of the medical team, providing necessary home infusion training prior to the commercial product launch, if applicable. · Availability to work weekends and evenings as required.

 

 

Education, Registration & Certification:

· Registered Nurse with current active license required.

· Bachelor’s degree or Master’s degree in Nursing, or Associate degree in Nursing with Bachelor’s degree in Business, Healthcare, Marketing or Life Sciences is required

· Must live in the assigned territory.

 

Experience:

· Over two years of experience in the pharmaceutical and biotechnology sectors, specifically focusing on rare diseases.

· Experience in hematology and/or nephrology is preferred, but not required.

· More than two years of experience in home subcutaneous infusion or injection procedures.

· Possesses strong communication, organizational, and interpersonal skills, both in written and verbal forms.

· Demonstrates clinical, technical, and scientific knowledge, along with an aptitude for understanding complex disease states.

· Preferred experience includes working with intricate Risk Evaluation and Mitigation Strategies (REMS) programs and Adverse Event reporting.

· Exhibits effective time and workload management capabilities.

· Previous involvement in case management tasks is preferred.

· Must be an exceptional communicator, capable of simplifying complex concepts for patients with empathy.

· Proven ability to develop, implement, and execute plans independently.

· Demons