Technical Documentation Specialist

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com

Job Function:

Marketing

Job Sub Function:

Advertising & Promotions

Job Category:

Professional

All Job Posting Locations:

Danvers, Massachusetts, United States of America

Job Description:

We are searching for the best talent for a Technical Documentation Specialist.

Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments.

Are you passionate about improving and expanding the possibilities of Cardiovascular? Ready to join a team that’s reimagining how we heal? Our Cardiovascular team develops leading solutions for heart recovery, electrophysiology, and stroke. You will join a proud heritage of continually elevating standards of care for stroke, heart failure and atrial fibrillation (AFib) patients.

Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech

This person will work closely with the IFU Operations team, Product Managers, and project originators across the enterprise to assist in global company growth by providing documentation that serves our customers and meets local, federal and international regulations and guidance. The Technical Documentation Specialist will prepare instructions for use manuals and other supporting documents that communicate complex and technical information to customers. This position has overall responsibility for producing and maintaining IFUs and ensuring the accuracy and visual quality of layouts, graphics, and copy.

This position may also work with Regulatory, Advanced Clinical Training & Support, Product Management, Engineering, Quality, and other functions.

Key components of the position include:

• Adheres to brand and style guides

• Creates new IFUs and updates existing IFUs based on drafts and redlines provided by project originators

• Creates new graphics as required and stores appropriately in Veeva Vault

• Creates translated sections of IFUs based on translated copy provided by certified translation vendor

• Checks quality of own work including copy editing for grammar, punctuation, consistency, clarity, and style as defined by the company guidelines, and incorporates feedback from proofreaders

• Receives task assignments in Roadmunk tool, dispositioning and updating status to ensure tracking is always up to date

• Stores and distributes design files and final documents in accordance with operational processes and procedures

• Prepares documents for printing, including reviewing proofs

• Drafts and communicates release notes as IFUs are produced or updated

• Exercises excellent service standards and maintains high customer satisfaction through resolving problems by explaining the best solution, expediting corrections or adjustments to provide resolution

• Develops knowledge of other roles and responsibilities on the team, and provides support and coverage for other team members as needed

• Participates in team and project meetings, and contributes to continuous improvement of processes, tools, and workflows as a member of a small but mission-critical team

Qualifications:

• Associate’s or Bachelor's degree in graphic design or a related discipline

• 1-3 years’ experience with graphic design and technical document creation in a regulated product development environment

• Demonstrated strong project management skills and multi-tasking capabilities

• Strong attention to detail

• Ability to clearly communicate ideas and information (oral and written) and work collaboratively.

• Ability to adopt new tools and technologies

• Adobe InDesign experience required

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment wi