Director of Operations and Business Growth - Global Energy America's

Job Description

The Director of Operations & Business Growth will lead the Global Energy business in the Americas region, with a particular focus on business growth, operations, client retention strategies and profit improvement strategies ensuring excellence safety leadership, operational excellence, people management, client relationships, service delivery and compliance with Global Energy and Aramark brand standards, to achieve customer advocacy and acquisition of new customers, and retention of existing customers

This role will report directly to the Aramark Global Energy Managing Director and will manage a dedicated team to deliver a best-in-class customer experience across all clients and sites within the Americas and associated geographical areas.

 

The role will act as a key point of contact with the Client and requires a credible, dynamic, and commercial individual to join the Global Energy business and assume responsibility for creating, shaping, leading the business development and sales strategy, securing competitive advantage for Aramark and developing the region. 

Job Responsibilities

Account strategy and planning

• Provide strategic direction and thought leadership to the client team and ensure that the Aramark team is consistently delivering best in class safety standards, service and customer solutions.
• Lead planning sessions and development of the Account.
• Identify opportunities for account growth.
• Lead the development of business wide initiatives including contract renewal strategy and contract management with a view to further expansion.
• Develop account plans that align with Aramark and the Client's objectives and define agreeable KPIs.

 

Client Relationship management

• Serve as the primary contact for the Client ensuring strong relationships and long-term satisfaction, leading client reviews quarterly/annually.
• Facilitating and supporting new business / retention activities.
• Leading appropriate contract negotiations, to achieve contract optimization (New business / retentions / scope changes).
• Identifying & unlocking opportunities for growth and diversification into remote sites onshore and offshore
• Developing strategic plans & value propositions.
• Benchmarking best practice internally & externally.
• Understand Client goals, challenge and provide strategic recommendations.
• Oversee all Client communications, presentations and reporting to ensure clarity and value.
• Ensure our teams deliver a fantastic service to the client and their customers through comprehensive standards of excellence and brilliant execution.

Job Responsibilities

Budget and performance management

• Oversee account budgets and profitability ensuring proper resource allocation and cost control.
• Track and report on performance metrics, ROI, and deliverables against Client expectations.
• Deliver on financial commitments which include Revenue and Margin targets.
• Ensure performance against business KPIs are fully leveraged and maximized.
• Review performance metrics in conjunction with the management team to evaluate delivery of service and contractual obligations.

 

People Strategy

• Manage a team dedicated to our client contracts and be responsible for nurturing and growing a team of talented individuals.
• To contribute to the development of our group strategy. Provide strategic leadership and expertise to the division empowering employees to ensure the most effective teams are currently in place with objectives and targets being achieved.
• Ensure collaboration with other group functions to support group strategy and key business objectives.
• Strive to maintain a positive and ethical work climate that is conducive to attracting, retaining, and motivating a diverse group of quality colleagues at all levels.
• The ability to motivate and lead a team to achieve impressive results, agreed targets, and develop teams and successors.

Job Responsibilities (Cont.)

Safety Operational Excellence & Budget Management:

• Oversee the logistics and operational execution ensuring seamless integration across departments and compliance with health and safety standards.
• Direct the financial planning, budget allocation, and resource management with a focus on maximizing return on investment while maintaining exceptional quality.
• Demonstrated operational depth, including hands-on experience with labor optimization, food cost control, and menu engineering. Proven ability to walk the floor, lead operational teams, and implement best practices that drive efficiency and profitability.
• To be able