Customer Experience Coordinator (part-time & temporary), Momofuku Goods

Momofuku

Founded by chef David Chang, Momofuku’s mission is to challenge the conventions of food - in restaurants and beyond. We launched our line of Asian pantry essentials in 2020 to bring restaurant flavors to home cooks everywhere. Since then, we have grown our team to more than 30 employees and our products can now be found nationwide – from our owned ecommerce marketplace to the shelves at grocery stores like Whole Foods and Target.

The part-time Customer Experience Coordinator role (temporary) supports the Consumer Packaged Goods (CPG) team of Momofuku Goods in building and maintaining strong customer relationships as we grow. This position provides an opportunity to gain insight into the operations of a direct-to-consumer brand and valuable work experience in customer service and success. This is a primarily administrative role in a fast-paced and highly interactive work environment. This position will report to the Customer Experience Manager and will conclude on January 10, 2025.

Compensation: $30 per hour

Only New York, New Jersey, Virginia, Texas, Arizona, Ohio, and California applicants

Responsibilities:

• Respond promptly to customer inquiries according to Momofuku customer experience guidelines
• Acknowledge and respond to customer complaints related to purchase experience, shipping, product quality, stock, etc.
• Maintain a positive and professional attitude toward customers at all times
• Maintain strong knowledge of our CPG products in order to quickly and accurately answer customer questions
• Process order actions including refunds, replacements, cancellations, address changes, etc. within Shopify
• Communicate with fulfillment partners as needed to troubleshoot and correct any order issues
• Keep records of customer interactions, complaints, inquiries, and transactions
• Identify trends or pain points in customer experience based on inquiries and complaints received

Required Qualifications:

• Bachelor’s degree or equivalent combination of education and experience required
• Strong communication and administrative skills
• Ability to provide excellent customer service with a friendly demeanor
• Well spoken, courteous and professional
• Ability to juggle multiple logistics
• A team player with a can-do-anything attitude
• Detail-oriented and always thinking at least one step ahead
• Excellent time management and ability to prioritize tasks
• Ability to navigate diverse personalities
• Knowledge of / experience with Shopify a plus
• Relatively consistent schedule; able to work around the same time each day
  hours may vary based on volume of sales and business needs

Physical Demands:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential function of this job. While performing the duties of this job, the employee is regularly required to sit for extended periods of time. The employee is frequently required to use hands and fingers to use the computer keyboard, writing and the answering phone.

The duties of this position may change from time to time. Momofuku reserves the right to add or delete duties and responsibilities at the discretion of Momofuku or its managers. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive.

Momofuku is proud to be an Equal Opportunity Employer.  We do not discriminate on the basis of race, color, creed, religion, gender (including gender identity or expression), pregnancy, childbirth or related medical conditions, sexual orientation, marital status, domestic violence, sexual violence or stalking victim status, ancestry, national origin, alienage or citizenship, age, disability, military or veteran status, genetic information or predisposing genetic characteristic, or other protected status.