Supervisor - Office - (Dallas Water Revenue and Business)

Welcome to the City of Dallas!

The City of Dallas is one of the largest employers in the DFW Metroplex.

We offer growth opportunities and a chance to make a difference in our community.

What do we offer?

A competitive salary, five-year vested pension plan, great benefits package that includes health, vision and dental insurance, pet insurance, tuition reimbursement, qualifying childcare assistance, paid time off and more.

Join our diverse workforce and help us in providing excellent service to the residents of Dallas while building a rewarding career.

Job Summary

Responsible for the overall supervision, planning, direction and execution of work for non-exempt and/or exempt employees in a medium or large sized operational unit. The functional activities are complex and have a moderate impact on overall operations. This level supervises employees in complex clerical/administrative/trade, or complex technical functions that provide services to persons inside or outside the organization. Work performed is non-routine and complex semi-skilled, skilled, or technical in nature.

Job Description
 

Overview

The Office Supervisor oversees, supervises, monitors, and generally manages the daily operations of the administrative office. Supervises administrative staff, receives payments, processes payments, accepts applications, performs all necessary administrative tasks, and delivers excellent customer service and skill.

Essential Functions

1 Assigns, evaluates, and supervises administrative staff performing customer service; directs and coordinate work, delegates assignments, and provides coaching, direction, and evaluation as needed.

2 Implements plans, schedules, and assignments; determines objectives needing emphasis; recommends or adjusts work priorities, project schedules, resources, and work plans as required; oversees customer service and office skills, evaluates work performance, and recommends awards for employees.

3 Gives advice, counsel, instruction, and identifies routine training needs for employees; provides knowledge and expertise on administrative functions, customer service, general accounting, and daily office measures; ensures appropriate internal controls are in place and regularly audits cashier tills, accounts, and general billing activities.

4 Estimates and determines personnel needs and assigns administrative work accordingly; interviews and makes recommendations for selection of candidates for filling positions or termination.

5 Hears and resolves minor complaints from employees; refers serious complaints to higher level supervisors or managers; recommends disciplinary actions.

6 Finds, recommends, and implements methods to improve administrative operations, production, and effectiveness; develops guidelines, procedures, policies, rules, ISO Audits and regulations; monitors compliance and resolves issues that arise; performs other special projects as assigned.

7 Performs any and all other work as needed or assigned.

Knowledge and Skills

1 Knowledge of correct grammar, spelling, and punctuation.

2 Knowledge of public administration, office and personnel management, and office operations.

3 Knowledge of the City's payroll, accounting, or purchasing procedures

4 Ability to use office machines including, copier, fax machine.

5 Ability to maintain records journals and files.

6 Ability to write, clear and accurate reports.

7 Ability to deal tactfully and courteously with the public and other city employees.

8 Ability to handle difficult and unusual situations.

9 Ability to analyze information and develop sound conclusions.

10 Communicating effectively verbally and in writing.

11 Establishing and maintaining strong working relationships.

Minimum Qualifications:

EDUCATION: 

• High school diploma or GED.      

EXPERIENCE: 

• Six (6) years of customer service or administrative experience involving any of the following areas:

  • Revenue collections

  • Invoicing

  • Payment processing/accounts payable

  • Payroll

  • Accounting

  • Budget preparation

  • Procurement

AND

• One (1) year of leadwork or supervisory responsibilities. (This experience may be included in the required experience listed above.)

 EQUIVALENCIES:  

• Associate degree in any field plus four (4) years of the required experience including one (1) year of lead