Field Technician

Job Type Full-time Description

Concentric is the first national industrial power services organization delivering forklift and critical power as well as maintenance solutions that ensure uninterrupted, sustainable facility power. The company’s signature solutions, Guaranteed POWER® and Perpetual POWER® are industry firsts, improving reliability, sustainability, and safety to solve the power problem for facility leaders. Concentric helps data centers, distributors, manufacturers, utilities, communications infrastructure and more develop resilience in their power systems while making the energy transition with less risk. With a national network of service professionals, Concentric provides engineering, installation and maintenance/management for power equipment including backup batteries, UPSs, generators, energy storage, micro grids, forklift power, onsite maintenance and more. Learn more at concentricusa.com.

Benefits

At Concentric we believe that Our People are what make us great and help us deliver exceptional customer service! We offer industry leading Benefits to include:

• Competitive pay – Plus incentive opportunities and overtime potential!
• Full benefits package that starts day one – Includes medical, dental, vision, company-paid life insurance and disability coverage.
• 401K with match
• 8 paid holidays
• Full-time Employees receive 128 Hours of PTO Annually
• Training and mentoring – Learn from our experts in the industry.
• Advancement opportunities.

The benefits listed are subject to change at any time. Please speak with an HR Representative for details. In the case of conflict between the information listed and the official plan documents, the plan documents will always govern.

  

Job Summary

The Field Technician is responsible for performing routine maintenance on industrial equipment, including but not limited to forklifts, scissor lifts, tuggers, floor scrubbers and golf carts. 

Key Job Responsibilities:

• Maintain industrial mobile equipment.
• Troubleshoot equipment failures, including root cause analysis. Including research of potential warranty, rework and continuously repetitive repairs using historical equipment data available through Field Connect service platform.

· Complete all repairs of equipment in a timely manner and by the manufacturer’s repair guidelines. 

· Judgment and Decision Making - Consider the relative costs and benefits of potential actions to choose the most appropriate course of action.

· Inspecting Equipment - Perform audits on equipment audits per the PM Planning tools schedule in Field Connect service platform.

· Communications - Provide information to supervisor, co-workers, and subordinates by phone, in writing, e-mail, or in person.

· Timely and accurate completion of all work orders and service records per the Concentric time standard. 

· Maintain accurate and timely entry of work hours in Paylocity time keeping platform.

· Safety

o All work must be completed in a safe manner.

o Safety requirements by customer and Concentric must be adhered to.

o Work areas will be maintained to ensure safety. 

o Work areas will be kept clean and organized daily. 

o Timely Completion of Safety training modules.

· Travel 90% or more.

· Other duties as assigned by supervisor.

Key Performance Measurements:

· A score card that reflects performance in areas such as:

o PM Completion

o Tech Efficiency

o Customer Satisfaction

o Inventory Variance

o Work in Progress

o Safety

o Shop Cleanliness & 5S

· Management observation regarding attitude, diligence, team contributions, and willingness & ability to learn new skills and information. 

· Other key performance indicators as assigned.

Requirements

  

· High School or GED Diploma required. 

· Experience as a material handling equipment mechanic

· Strong communication, problem solving, and analytical skills.

· Ability to organize his/her own work and work independently, with limited supervision.

· Ability to work with individuals from dive